Job Description

What's under the hood:

Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country. With more than 145 dealerships, 3 operations centers and 16 reconditioning centers across the nation, our 4,000+ employees are focused on getting the right customer in the right car, at the right terms. With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.

Bridgecrest, the finance side of the business, is part of the DriveTime family. As a direct service provider for DriveTime and other partners, Bridgecrest is committed to ensuring the success of each customer along their path to vehicle ownership.

That’s Nice, But What’s the Job?

In short, the Total Loss Advisor ensures that all total loss insurance accounts are reviewed and properly documented. Verifies insurance coverage, claim information, and prepares documents for insurance companies. Coordinates with the insurance companies and customers to get claims paid in a timely manner.

In long, you will:

  • Ensures total loss claims are properly notated in the system

  • Take incoming calls from customers, insurance companies and dealerships

  • Make calls to insurance companies and customers in an effort to verify insurance information and gather information on insurance claims

  • Documents information about location of vehicles and status of insurance claims

  • Prepares insurance packets for insurance companies to issue payment

  • Explains the insurance loss program to customers and submits approvals

  • Provide pre-approvals for the insurance loss program to customers and dealerships

  • Takes payment for Loss program fees from customers

  • Performs other related duties as assigned

So What About the Perks? Perks matter.

  • Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.

  • Tuition Reimbursement. We encourage growth and development, not only in your career with us but also your formal education.

  • 11 days of PTO, 6 paid Holidays and 2 Floating Holidays. Because who doesn’t love time off?

  • Benefits like 401(k), company paid life insurance, short and long-term disability.

  • Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).

  • Game Room & Onsite Gym. Each site has a unique space for you to relax and unwind by pumping some iron, playing some ping pong, foosball, video games or just catching up with friends.

  • Wellness Program. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes B12 shots, teeth cleanings, biometric screenings and much more!

  • Growth opportunities. DriveTime takes a lot of pride in promoting from within. Over 80% of our current leadership has developed internally.

So What Kind of Folks Are We Looking for?

  • Collections experience preferred, but not required

  • One year of experience in administrative function

  • Strong time management, attention to detail, and ability to multi-task

  • Ability to communicate effectively, one-on-one with customer

  • Maintain a professional demeanor at all times

  • Willingness to cross train and develop

  • Knowledge of personal computer keyboard and software applications.

  • Knowledge of Microsoft Office with basic Excel skills

  • Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered

The Specifics.

  • $19/hourly

  • High School Diploma or GED required

  • Must be comfortable working on site and have availability weekdays from 6am-5pm. This team works out of our Operations Center in East Mesa.

Anything Else? Absolutely.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ. Essentially we offer a creative, transparent and fun environment since, well, we work here too. DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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