Job Description

Category
Information Technology
Business Unit
Corporate
Address
1720 W Rio Salado Pkwy
City
Tempe
State/Province
AZ
Postal Code
85281
Country
US

Overview

DriveTime Needs a Telecom Engineer

Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country (yes, we are THAT good)! With more than 130 dealerships, 3 operations centers and 15 reconditioning centers across the nation, our 4,000+ employees are focused on getting the right customer in the right car, at the right terms.  With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.

As focused as we are on our customer, we take that same focus on finding the right talent for the right opportunities within our organization.  All across the nation, from our Home Office and operations centers to our retail locations and reconditioning centers, we are looking for talented individuals like yourself to join our ever-growing team!

That’s Nice, But What’s the Job?

In short, as a Telecom Engineer, you will design, configure, implement and support Telecom related applications and technologies for corporate, retail and contact center locations. Telecom portfolio includes the following technologies: ACD, PBX, IVR, CTI, Dialer, Omni-Channel, Call Recording, SBC, VoIP/SIP Endpoints, Faxing and SIP Network Architecture. Provide subject matter expertise around specific technologies within this portfolio.  Provide project lead oversight for the deployment of Telecom projects and internal initiatives.  Act as primary vendor interface and tier three support.

 

In long, as a Telecom Engineer, your responsibilities may include:

 

  • On-premise and cloud system administration and configuration, including troubleshooting, maintenance and management
  • Supports day-to-day operations, including resolution of individual user issues and requests.
  • Ensure communication of process and procedure changes to key stakeholders
  • Coordinate with cross functional teams and/or vendors to execute system patches, upgrades and scheduled maintenance
  • Technical resource for support and troubleshooting vendor products/solutions
  • Serves as a fully seasoned/proficient technical resource.
  • Establish working relationships with technical, business and sourcing counterparts
  • Participate in process improvement initiatives, when applicable
  • Willingness and ability to learn, and adapt to rapid change
  • On call, after hours and/or weekend work as required
  • Must be able to travel locally on occasion

So What Kind of Folks Are We Looking for?

 

  • Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
  • Plays well with others. You will be working in a high-functioning team environment.  We work together in order to win together.
  • Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
  • Operate autonomously. This isn’t a “hold your hand” kind of role.  We give you autonomy to be creative in your space and do your thing.  We need an individual that is self-motivated to get the work done and get the work done well.
  • Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.

The Specifics.

  • Bachelor’s Degree or any equivalent combination of education, training and/or work experience
  • Telecom technologies: A minimum of 3 years relevant work experience (See Below)
  • A minimum of 3 years specific to Contact Center Technologies
  • A minimum of 1 year of SIP and SBC support required
  • CCaaS cloud technology experience is preferred, but not required

Nice to Have.

  • CCaaS cloud technology experience is preferred, but not required

Relevant Technical Skills.

 

The Telecom Engineer is NOT expected to know all of the skills at any given point in their career. The critical skills will depend on his/her current level and specific responsibilities within IT organization. Instead, this list includes typical skills that a Telecom Engineer MAY be required to demonstrate over the course of this role.

 Areas of Acumen:

  • PBX (Private Branch Exchange)
  • IVR (Interactive Voice Response)
  • CTI (Computer Telephony Integration)
  • ACD (Automatic Call Distribution) Call Routing – Inbound and Outbound Voice – Genesys Cloud Preferred
  • Omni-Channel Routing – Web Chat, Email, SMS, Asynchronous Messaging, Social Media – Genesys Cloud (aka PureCloud) Preferred
  • Outbound Campaign Dialer
  • Call Recording and Analytics
  • Contact Center Reporting
  • SBC (Session Border Controller) – Oracle Acme Packet Preferred
  • Voicemail
  • Call Analytics
  • VoIP/SIP Endpoints
  • Circuit and Tollfree Number Routing – Twilio Desired
  • Fax Server Technologies
  • SIP/VoIP Networking Architecture
  • AWS (Amazon Web Services)
  • Database – SQL
  • OS - MS Windows, Red Hat Linux
  • Network Performance Management Technologies: WireShark, ExtraHop, Prognosis

 

Anything Else?  Absolutely.

DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ.  Essentially we offer a creative, transparent and fun environment since, well, we work here too.  DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!

 So What About the Perks?  Perks matter.

  • Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
  • Ample PTO and 6 paid Holidays. Because who doesn’t love time off?
  • Benefits like 401(k), company paid life insurance, short and long-term disability.
  • Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
  • Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, pool table and Virtual Reality if you ever need a break in your day.
  • Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, B12 shots, teeth cleanings, biometric screenings and much more!
  • Growth opportunities. DriveTime takes a lot of pride in promoting from within. We have spent the last 14 years growing our team members and taking them on the path to owning their careers!

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Application Instructions

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