Skip Recovery Manager

What's under the hood:

Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country. With more than 145 dealerships, 3 operations centers and 16 reconditioning centers across the nation, our 4,000+ employees are focused on getting the right customer in the right car, at the right terms. With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.

Bridgecrest, the finance side of the business, is part of the DriveTime family. As a direct service provider for DriveTime and other partners, Bridgecrest is committed to ensuring the success of each customer along their path to vehicle ownership.

That’s Nice, But What’s the Job?

In short, the Skip Recovery Manager will manage the daily processes of the Skip Recovery Team by providing guidance and support, monitor quality and compliance to maximize performance. You will leverage your relationships with Recovery Management and the recovery vendor network to improve processes and recovery performance. Utilizing your analytical skills and knowledge of the business, you will assist in recommending strategy optimizations both internally and externally during production.

In long, the Skip Recovery Manager:

• Manage skip recovery team’s performance through monitoring timeliness and quality of work.
• Maintain role as point of contact for internal and external business partners and open communication for optimal performance.
• Create and maintain a culture of positive change management for the skip recovery team towards the goal of being best in class as a recovery department.
• Provides consistent updates on outstanding items and analyzes performance trends.

So What About the Perks? Perks matter.

• Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
• Tuition Reimbursement. We encourage growth and development, not only in your career with us but also your formal education.
• 16 days of PTO, 6 paid Holidays and 2 Floating Holidays. Because who doesn’t love time off?
• Benefits like 401(k), company paid life insurance, short and long-term disability.
• Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
• Game Room & Onsite Gym. Each site has a unique space for you to relax and unwind by pumping some iron, playing some ping pong, foosball, video games or just catching up with friends.
• Wellness Program. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes B12 shots, teeth cleanings, biometric screenings and much more!
• Growth opportunities. DriveTime takes a lot of pride in promoting from within. Over 80% of our current leadership has developed internally.

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.

• Love of listening. We need folks that listen with the intent to understand, not just reply.
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
• Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime, not just themselves.
• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
• Management material. We are looking for someone that can lead, manage and grow within our organization.

The Specifics.

• High School Diploma or GED required, Bachelor's Degree preferred
• 2+ years of management experience in a call center or retail environment
• Excellent leadership, communication, interpersonal, and presentation skills
• Strong analytical and decision quality skills.
• Highly organized and self-motivated individual.
• Strong business acumen and understanding of big picture impact.
• Ability to work cooperatively with other employees, customers, clients, and other involved parties
• Must be comfortable working on site and have availability weekdays from 6am-4pm. This team works out of our Operations Center in East Mesa.

Anything Else? Absolutely.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ. Essentially we offer a creative, transparent and fun environment since, well, we work here too. DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!