Job Description

Category
Operations Support
Business Unit
SilverRock
Address
7465 E Hampton Ave
City
Mesa
State/Province
AZ
Postal Code
85209
Country
US

Overview

SilverRock is looking for a GAP Adjuster

What’s under the hood:

Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country (yes, we are THAT good)! With more than 130 dealerships, 3 operations centers and 20 reconditioning centers across the nation, our 5,000+ employees are focused on getting the right customer in the right car, at the right terms.  With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.

SilverRock is the exclusive vehicle warranty provider for both DriveTime and Carvana. We pride ourselves on delivering world-class customer service with a focus on growth and continuous improvement of our organization. As motivated as we are to provide the best service possible to our customers, we are just as focused on making this the best place possible to start a career for our employees. That’s why we’re looking for talented individuals like yourself to join our team!

We are also united with DriveTime. 

As focused as we are on our customer, we take that same focus on finding the right talent for the right opportunities within our organization.  All across the nation, from our Home Office and operations centers to our retail locations and reconditioning centers, we are looking for talented individuals like yourself to join our ever-growing team!

This position is located at our Operations Center in East Mesa, conveniently located off the US 60, near the Superstition Springs Center. Temporary work from home opportunities are available, however, all employees must live locally. 

That’s Nice, But What’s the Job?

In short, the GAP Adjuster will review and adjudicate claims for our GAP product. This includes verifying multiple documents to ensure the correct amount is applied to the loan or retuned to the customer.

In long, the GAP Adjuster will work in a fast paced work environment while being organized, accurate, and showing competent business mathematical skills. In this role, you will process documents and facilitate communication between internal and external companies while verifying payment totals. This also includes speaking with customers to help answer their GAP related questions.

So What About the Perks?  Perks matter.

 

  • Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
  • 11 days of PTO and 6 paid Holidays. Because who doesn’t love time off?
  • Benefits like 401(k), company paid life insurance, short and long-term disability.
  • Business Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
  • Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table and pool table if you ever need a break in your day.
  • Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, B12 shots, teeth cleanings, biometric screenings and much more!
  • Growth opportunities. DriveTime takes a lot of pride in promoting from within. We have spent the last 14 years growing our team members and taking them on the path to owning their careers

So What Kind of Folks Are We Looking for?

  • Passionate and goal-oriented. We are looking for someone that is enthusiastic about their career and is passionate about meeting and exceeding their goals.
  • Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma, and competence to a wide variety of audiences.
  • Accurate business math and 10-key skills. You can add, subtract, and key numbers quickly, accurately, and without errors.
  • Works well in a time crunch. There will be multiple time-sensitive requirements and you will need the ability to meet deliverable due dates.
  • Fantastic problem solver! Some calls will be challenging. Your goal is not only to find the problem but more importantly, find the solution.
  • Positive emotional resilience. This is an environment where you will be faced with challenging calls on a daily basis. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.

The Specifics.

  • $16 per hour with High School diploma (required), Bachelor or Associate degree is preferred.
  • Experience working in an administrative role.
  • Meets quality production expectations, while maintaining high level of accuracy.
  • Comfortable balancing multiple work tasks while using a variety of computer systems.
  • Commitment to teamwork and personal growth.
  • Knowledge of GAP and/or Insurance Claims background preferred.

 Anything Else?  Absolutely.

 

DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ.  Essentially we offer a creative, transparent and fun environment since, well, we work here too.  DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!

Hiring is contingent upon successful completion of our background and drug screening process.  DriveTime/SilverRock is a drug-free, tobacco free workplace and an Equal Opportunity Employer.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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