Recovery Vendor Support Coordinator

What's under the hood:

Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country. With more than 145 dealerships, 3 operations centers and 16 reconditioning centers across the nation, our 4,000+ employees are focused on getting the right customer in the right car, at the right terms. With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.

Bridgecrest, the finance side of the business, is part of the DriveTime family. As a direct service provider for DriveTime and other partners, Bridgecrest is committed to ensuring the success of each customer along their path to vehicle ownership.

That’s Nice, But What’s the Job?

In short, the Recovery Vendor Support Coordinator will assist recovery vendors and skip recovery specialists with questions, fee approvals, invoicing and discussions on contracted expectations. In addition, the role serves as a liaison between the customer and recovery vendor to resolve complaint issues.

In long, you will:

• Handle customer complaint claims due to repossession activity through customer calls, research and communication with recovery vendors and auctions.
• Review, approve or decline fees associated to the repossession and/or transport of vehicles to auction.
• Create, review, audit and submit invoices for payment for repossession charges owed to recovery vendors.
• Review and assess escalated vehicle transports.
• Follow-up with recovery vendors regarding contracted SLAs, performance trends and clarification on gray area scenarios.
• Ensure confidentiality of the company’s operations, portfolio, customer information, and computer technology.
• Navigate through multiple software windows
• Performs other related duties as assigned.

So What About the Perks? Perks matter.

• Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
• Tuition Reimbursement. We encourage growth and development, not only in your career with us but also your formal education.
• 11 days of PTO, 6 paid Holidays and 2 Floating Holidays. Because who doesn’t love time off?
• Benefits like 401(k), company paid life insurance, short and long-term disability.
• Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
• Game Room & Onsite Gym. Each site has a unique space for you to relax and unwind by pumping some iron, playing some ping pong, foosball, video games or just catching up with friends.
• Wellness Program. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes B12 shots, teeth cleanings, biometric screenings and much more!
• Growth opportunities. DriveTime takes a lot of pride in promoting from within. Over 80% of our current leadership has developed internally.

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
• A mind for the details. Okay we know "detail-oriented" is on about every job description - but we really mean it!
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
• Timely. We don’t believe in being "fashionably late". You’ll need to adhere to regular and predictable attendance.
• Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize then re-prioritize again.
• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.

The Specifics.

• $19/hourly
• High School Diploma or GED required
• Must be comfortable working on site and have availability weekdays from 6am-3pm or 7am-4pm. This team works out of our Operations Center in East Mesa.
• Must be self-motivated with strong decision making and problem solving abilities
• Must be comfortable working in a call center environment
• Professional and persuasive communication skills
• Value and embrace diversity

Anything Else? Absolutely.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ. Essentially we offer a creative, transparent and fun environment since, well, we work here too. DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Hiring is contingent upon successful completion of our background check and drug screen process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.