Product Specialist

What’s Under the Hood

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.

That’s Nice, But What’s the Job?

In short, as a Product Specialist you will be an integral player in maintaining our core administrative platform.  From ticket management to system upgrades, we need your skills of attention to detail and clear communication with stakeholders.  Secondary to maintaining our administrative platform, you will support product launches across multiple business segments through working with business owners to identify gaps and propose operational and technical solutions that align with company strategies. You will communicate process flows and user scenarios to both technical and non-technical team members. In this role you will also prepare product research, ROI analysis and summary presentations to leadership teams used to determine the best product solutions. 

In long, our Product Specialists are responsible for:

• Functioning as a subject matter, process, and operational expert for administrative system
• Assisting in troubleshooting and bringing resolution to system users
• Working with business owners, end-users, and customers to understand business needs and help clarify requests
• Considering operational impacts to other departments when proposing solutions
• Identifying potential business impacts and risks
• Providing different perspectives and follow-up questions to strengthen understanding
• Providing visibility to all stakeholders through product research findings, gap analysis, summaries, and solution proposals
• Providing in-depth gap analysis by documenting current and potential process flows
• Business acumen of multiple products and operational processes
• Gathering business requirements from conversations with internal and external stakeholders
• Documenting requirements for signoff and handoff to development teams
• Facilitating discussions with technology teams and business users on acceptance criteria
• Helping launch products through project planning, management, training, and metric follow up  
• Keeping all stakeholders up-to-speed and on the same page with clear and frequent communication
• Communicating across technical, business, and analytical channels
• Being a team player in external vendor partnerships
• Supporting vendor research and assessment
• Offering specialized expertise throughout project lifecycles

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of technical and non-technical audiences including management.
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
• Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize then re-prioritize again.
• Works well in a time crunch. There will be multiple time sensitive requirements and you’ll need the ability to meet deliverable due dates.
• Fantastic problem solver. You’ll need to ask the right questions and put pieces of the puzzle together between business and development teams.
• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.

The Specifics.

• Bachelor’s degree required, bachelor’s degree in business preferred
• 2+ years of Product Specialist or relevant experience in fast paced business environment
• Experience in capturing and articulating system requirements  
• Basic ability to query SQL databases
• Experience using Microsoft product suite: Word, Excel, Visio

#Dice

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well money matters!

• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
• Give Us a Reason (or not), and We’ll Celebrate.  Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work.
• Smart-Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).

• Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!