Manager, Loss Mitigation Vendor Monitoring

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

This position is responsible for managing a repossession network of ~100 vendors to ensure compliance, efficiency, and coverage. This includes monitoring vendor compliance with required documentation, onboarding and offboarding as needed, as well as identifying new vendors where coverage gaps exist.    

Essential Job Functions:

• Possesses a general understanding of Loss Mitigation processes, including repossession, skip tracing and vendor management. 

• Maintain strong attention to detail with the ability to analyze reporting and administer process controls and optimization. 

• Provide feedback to vendors to ensure they remain compliant to avoid unnecessary interruptions in repossession services. 

• Monitor zip code coverage for vendors, making strategic adjustments as appropriate to address gaps and ensure efficient network performance.  

• Administer continuous feedback and training to vendors ensuring compliance and reinforcing the potential impact of failing to meet requirements. 

• Identify and recommend methods to improve processes and business operations for greater efficiency and compliance.  

• Provide leadership with pertinent information to maximize vendor network compliance and proactively plan for vendor succession. 

• Travel up to 25% to evaluate potential vendors, prospect new partnerships, and optimize the repossession network. 

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. 

• Love of listening. We need folks that listen with the intent to understand, not just reply. 

• Plays well with others. Works effectively within a vendor network, fostering strong partnerships to ensure seamless collaboration. Strives to create win-win solutions that align vendor success with Bridgecrest’s operational goals whenever possible. 

• Self-driven yet selfless. We need someone capable of managing their own time and business yet is capable of making decisions for the betterment of Bridgecrest - not just themselves. 

• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution. 

• Management material. We are looking for someone that can lead, manage and grow within our organization. 

Work Experience/Education:

• High School Degree Required. Bachelor's Degree preferred. 

• 2+ years of experience in a Loss Mitigation or Vendor Oversight environment. 

• Knowledge of repossession vendor compliance requirements is a plus. 

• Required to work a flexible schedule which may include some evenings and weekends. 

• Travel up to 25% of the time. 

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well money matters!

• Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! 
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! 

• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!