Job Description

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.

That’s Nice, But What’s the Job?

The role of IT Business Analyst takes on a different meaning in every company. Here at DriveTime, the emphasis is on enabling "Business" value through IT solutions. On a daily basis, you are responsible for eliciting requirements on updates and enhancements to DriveTime applications, but this role is so much more than requirements writing. From API integrations and database structures to page layouts and built-from-scratch applications, you are an expert at digging in and understanding how systems work together. In business meetings you are the technical voice who can speak to the systems impact. In discussions with developers, you are the voice of the business advocating for your customer. You really get the big picture and business goal, and are adept at translating that into the details needed for your team to make the goal a reality. You play an integral, collaborative role in feature development, from business ask through user acceptance testing and deployment.

Our IT Business Analyst responsibilities are to:

  • Work with Product Owners and end users to develop thorough requirements

  • Create concise and relevant project artifacts and build reports that tell a story

  • Work as a member of cross-functional teams to help design solutions

  • Develop user stories centered on the business value

  • Work with a team of developers to ensure requirements are met and provide insight during development

  • Partner with QA on test plans/cases, perform UAT

  • Communicate with all levels of the organization (end users - sr. executive level)

  • Function as a subject matter, process, and operational expert for supported Product Line

  • Assist in troubleshooting complex systems issues

So What Kind of Folks Are We Looking for?

  • Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize then re-prioritize again.

  • Expert in relationships! You’ve probably taken multiple personality assessments, know what Emotional Intelligence is, and pride yourself on your ability to build relationships based on mutual trust and respect.

  • Excellent verbal and written communication skills - the ability to talk and write with confidence, charisma and competence for a wide variety of audiences.

  • Detail-oriented. Okay we know it’s on about every job description - but we really mean it!

The Specifics.

  • You’ve got a minimum of 5 years’ Business/Solutions Analysis experience, preferably working in an Agile environment.

  • Whether it be homegrown IT systems or out-of-the-box software implementations, you’ve worked on systems that are used company-wide by lots of users.

  • Collaboration, collaboration and one more time, collaboration. You are an experienced liaison who can bring all stakeholders together and, more importantly, get them to agree.

  • Creating workflows, brainstorming use cases and coming up with clear, concise user stories are finely honed skills for you.

  • It’s in the job title. You’ve got solid analytical skills. Be it tables of data or end-user flows, you know how to analyze and organize.

  • Once you’ve analyzed and organized, you can create a compelling story with your excellent written and verbal skills.

  • You are a highly motivated self-starter who doesn’t need to be micromanaged. You think with a business owner mindset and are consistently anticipating business needs.

  • Financial Services, Auto Lending, or similar industry experience a plus

Nice to Haves.

While the Microsoft Office Suite is a given (Word, Excel, Visio, PowerPoint, Project), experience working in or using any of the following applications is a plus

  • Pega migration experience (Customer Service, Case Platform, or Financial Services preferred)

  • Microsoft SQL

  • Tableau

  • Application Insights

  • Miro

  • Target Process, Jira or other SDLC board management tools

  • Azure DevOps

  • Adobe Creative Suite (Photoshop, Illustrator, XD)

  • Balsamiq or any other wireframe tool

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.


So What About the Perks? Perks matter

  • Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
  • But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
  • Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
  • Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
  • Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
  • Gratitude is Green. We offer competitive pay across the organization, because, well money matters!

  • In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
  • Give Us a Reason (or not), and We’ll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work.
  • Smart-Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
  • Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online