Impounds Adjuster

What's under the hood:

Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country. With more than 145 dealerships, 3 operations centers and 16 reconditioning centers across the nation, our 4,000+ employees are focused on getting the right customer in the right car, at the right terms. With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.

Bridgecrest, the finance side of the business, is part of the DriveTime family. As a direct service provider for DriveTime and other partners, Bridgecrest is committed to ensuring the success of each customer along their path to vehicle ownership.

As an impound adjuster, this role involves all aspects of the impounds process to arrive at a decision to determine the customer has obtained the vehicle from impound, secure the unit from an impound/repair facility or abandon the vehicle due to negative returns at auction. Negotiations in this role with the impound/repair facilities is integral to the business to ensure securing the highest value of the vehicle when sold at auction in order to resolve a customer’s deficiency balance.

In long, you will:

• Effectively perform all job functions of Impounds Coordinator.
• Work within our servicing platform as system of record for customer information and payment schedules.
• Utilize approved databases, and internet searches, to locate leads to repossess collateralized asset.
• Route all impounded accounts to proper collection queues.
• Document information about location of vehicles, reason for impound, and total fees due to secure vehicles in the system.
• Research state specific statutes based on Impound scenario.
• Negotiate with the impound facilities on the fees.
• Complete state-specific impound packets to secure vehicles from impound yards
• Make decision based on condition, fees, and profitability on whether to pick up or abandon the vehicle.
• Assign collateral for recovery, utilizing an approved vendor and ensuring customer account is noted accordingly.
• Document accounts when vehicles are repossessed and routes accounts to remarketing department.
• Document and routes accounts to abandon queues if the vehicle was determined not to be worth repossession.

So What About the Perks? Perks matter.

• Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
• 11 days of PTO and 6 paid Holidays. Because who doesn’t love time off?
• Benefits like 401(k), company paid life insurance, short and long-term disability.
• Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
• Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, pool table and Virtual Reality if you ever need a break in your day.
• Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, B12 shots, teeth cleanings, biometric screenings and much more!
• Growth opportunities. DriveTime takes a lot of pride in promoting from within. We have spent the last 14 years growing our team members and taking them on the path to owning their careers!

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• A mind for the details. Okay we know "detail-oriented" is on about every job description - but we really mean it!
• Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.

The Specifics.

• High School or GED required
• Ability to communicate effectively
• In Office- Monday to Friday schedule (no Saturdays!)
• Pay at $19 per hour!!

Nice to Haves.

• Negotiation experience is preferred.

Anything Else? Absolutely.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!