Job Description

DriveTime Needs a Corporate Claims Coordinator 

Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country. With more than 140 dealerships, 3 operations centers and 15 reconditioning centers across the nation, our 4,000+ employees are focused on getting the right customer in the right car, at the right terms. With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.

As focused as we are on our customer, we take that same focus on finding the right talent for the right opportunities within our organization.  All across the nation, from our Home Office and operations centers to our retail locations and reconditioning centers, we are looking for talented individuals like yourself to join our ever-growing team.

That’s Nice, But What’s the Job?

In short, the Corporate Claims Coordinator is responsible for the intake, review and resolution of auto and property damage claims. 


In long, you will: 

  • The Coordinator works closely with internal teams, insurance carriers and TPAs to ensure timeliness of incident reporting and to collect other details necessary for the investigation and resolution of physical damage claims. Information collected can include, but is not limited to, employee statements, pictures, police reports, third party contact information and any additional details relevant to the loss.

  • The Coordinator is responsible to follow a regular schedule for incident review and must thoroughly document their incident handling progress and final resolution with the incident management system.

  • Reviews incident reports to investigate losses and seeks timely resolution of claims for all damages to vehicles prior to being sold to customers or DriveTime property.

  • Independently determine whether an incident shall be self-administered or reported to Carrier.

  • Secure and organizes pertinent information collected during incident reporting and incident investigation and fully documents incident handling and claim coordination progress within the incident management system.

  • Develop and maintain productive working relationships with internal groups and external providers in order to achieve appropriate claim resolution.

  • Coordinate Subrogation funds from at-fault parties.

  • Analyze trends and provide recommendations to prevent or reduce incidents.

What you should know/have

  • Bachelor degree preferred

  • Experience working in multiple systems in a high volume environment

  • Microsoft Excel experience

  • Must have experience with and demonstrate effective communication via email, phone or in person with leadership and employees throughout the organization.

  • Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered

Nice To Haves

  • Experience with Subrogation, Project Management, Claims Intake or Risk Management.

  • 1-2 years of experience handling insurance claims (preferred)

So What Kind of Folks Are We Looking for?

  • Operate autonomously. This isn’t a "hold your hand" kind of role.  We need an individual that is self-motivated to get the work done and get the work done well.

  • Master of multi-tasking. We are looking for someone that can handle multiple tasks at once and feels comfortable juggling the work load.

  • Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.

  • Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.

  • Plays well with others. You will be working in a high-functioning team environment.  We work together in order to win together.

  • Rebel with a cause. You are always looking beyond the obvious for continuous improvement.

Anything Else?  Absolutely.

DriveTime was awarded Top Companies to Work for in AZ by for our great culture and one of the Best Places to Work in IT as awarded by PBJ.  Essentially we offer a creative, transparent and fun environment since, well, we work here too.  DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!

So What About the Perks?  Perks matter.

  • Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.

  • 11 days of PTO and 8 paid Holidays. Because who doesn’t love time off?

  • Benefits like 401(k), company paid life insurance, short and long-term disability.

  • Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).

  • Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, pool table and Virtual Reality if you ever need a break in your day.

  • Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, B12 shots, teeth cleanings, biometric screenings and much more!

  • Growth opportunities. DriveTime takes a lot of pride in promoting from within. We have spent the last 14 years growing our team members and taking them on the path to owning their careers!

  • Competitive Pay. Starting at $24/hr (more based on experience!) coupled with a $2500 corporate annual bonus. Come grow with us!

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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