Job Description

Assistant Director, Retail Operations Process Management

Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country (yes, we are THAT good)! With more than 140 dealerships, 3 operations centers and 15 reconditioning centers across the nation, our 4,000+ employees are focused on getting the right customer in the right car, at the right terms. With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.

As focused as we are on our customer, we take that same focus on finding the right talent for the right opportunities within our organization. All across the nation, from our Home Office and operations centers to our retail locations and reconditioning centers, we are looking for talented individuals like yourself to join our ever-growing team!

That’s Nice, But What’s the Job?

In short, as an Assistant Director of Retail Operations Process Management you and your team drive continuous improvement by defining and owning all phases of the process and product life cycle from ideation to implementation. You will partner with cross-functional teams to revolutionize the car buying experience by improving our enterprise processes and systems in our retail dealerships. You’ll lead the identification and valuation of opportunities and problems, determining root causes, identifying gaps and countermeasures, and lead the implementation of process and product solutions that drive strategic initiatives at our retail locations. All along the way you’re communicating and aligning product development with business stakeholders and ensuring the strategy and roadmaps align with the organization’s goals.

In long, our Assistant Director, Retail Operations Process Management team is responsible for:

  • Product vision and ownership of the process and product life cycle including taking projects from ideation to innovation; performing gap analysis, leading project valuation, defining business requirements, determining appropriate solution and approach, launch plan creation, and product adoption assessments

  • Proposing roadmap strategies, tradeoff/risk assessments, and owning project definition

  • Owning feature creation and delivery to the implementation team, while building a prioritized feature backlog

  • Facilitating and leading discussions with IT, business users, analytics, and vendors to define business requirements and acceptance criteria to ensure efforts are focused on critical needs

  • Researching, compiling, and analyzing qualitative and quantitative information to conclude and communicate well-reasoned decisions

  • Establishing schedules, guidelines, and procedures and determining the most effective way to deliver a complete solution to an identified problem

  • Explore and propose different solutions for the same problem, situation, or workflow using your knowledge of business requirements

  • Analyzing whether to buy, build, or partner to complete the solution to solve business problems

  • Organizing multiple projects at one time that span multiple business units

  • Leading a team of Process and/or Product Analysts to improve operational efficiencies and product enhancements

So What Kind of Folks Are We Looking for?

  • People with a passion for continuous process improvements, and experience pursuing operational excellence in business processes by moving projects from ideation through to successful implementation.

  • Exceptional interpersonal skills. Friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business.

  • Excellent verbal and written communication skills. The ability to speak and write with confidence, charisma and competence for a wide variety of audiences including the senior leadership team

  • Plays well with others. You will be working in a high-functioning team environment. We work together to win together.

  • A mind for the details. The ability to focus on the details while not losing sight of the big picture.

  • Agile in a fast-past environment. We move quickly. Thriving in an environment that never stops, is a must.

  • Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize then re-prioritize again.

  • Rebel with a cause. You are always looking beyond the obvious to strive for continuous improvement.

  • Takes a hold of the wheel. You’ll need to take the initiative and be comfortable doing so.

The Specifics

  • Passion for continuous improvement; 7-10 years of process improvement, preferably business process improvement

  • Bachelor’s degree required, bachelor’s degree in Business, Industrial Engineering, Supply Chain Management, or MBA preferred

  • Demonstrate experience in developing product roadmaps, creating process flow maps, root cause analysis, new process introduction and change management,

  • Advanced problem solving skills

Nice to haves

  • 2+ years of software Product Management or Product Ownership preferred

  • 4+ years of experience as a Product Owner or Product Manager

Anything Else? Absolutely.

DriveTime was awarded Top Companies to Work for in AZ by for our great culture and one of the Best Places to Work in IT as awarded by PBJ. Essentially we offer a creative, transparent and fun environment since, well, we work here too. DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!

So What About the Perks? Perks matter.

  • Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.

  • 16 days of PTO and 6 paid Holidays. Because who doesn’t love time off?

  • Benefits like 401(k), company paid life insurance, short and long-term disability.

  • Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).

  • Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, pool table and Virtual Reality if you ever need a break in your day.

  • Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, teeth cleanings, biometric screenings and much more!

  • Growth opportunities. DriveTime takes a lot of pride in promoting from within. We have spent the last 14 years growing our team members and taking them on the path to owning their careers!

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Hiring is contingent upon successful completion of our background check and drug screen process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online