Assistant Director, Retail Analytics
DriveTime is looking for an Assistant Director of Retail Analytics!
Headquartered in Tempe, AZ & Dallas, TX, DriveTime is the largest privately owned used car sales and finance company in the country. With more than 135 dealerships, 3 operations centers and 15 reconditioning centers across the nation, our 4,000+ employees are focused on getting the right customer in the right car, at the right terms. With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.
As focused as we are on our customer, we take that same focus on finding the right talent for the right opportunities within our organization. Across the nation, from our home office and operations centers to our retail locations and reconditioning centers, we are looking for talented individuals like yourself to join our ever-growing team!
That’s Nice, But What’s the Job?
The Assistant Director of Retail Analytics will be responsible for driving the analytical framework for our retail dealerships and customer call center operations. This role exists to help Drivetime improve its dealership and call center performance to be best in class within the industry through data driven strategic decisioning. Additionally, you will work closely with operational leadership to develop and implement both short- and long-term strategies and initiatives. This role will be expected to work cross functionally with many different teams involved in inventory and retail operations, as well as IT, Product and BI teams to assure we have the necessary systems and data to drive continuous improvement. This candidate will have a proven track record of suggesting AB pilot proposals centered around conversion rate optimization to help Drivetime drive stronger sales performance.
In long, our Assistant Director will be responsible to:
Drive retail dealership and customer call center operations strategy through data backed business insight
Build and cultivate authentic relationships with operational leadership both in the corporate office and field leadership teams
Own the design, development, and support of ongoing metrics, reports, analyses, dashboards, and such to drive key decisions and process improvements
Act as the subject matter expert on all things retail including customer contact strategy, regional dealership performance benchmarking, and conversion rate optimization
Be go to point of contact for all retail and call center costs for internal accounting team and operational partners with an ability to not only communicate what is happening to cost, but also why it is happening
Manage a team of analysts building best in class reporting on main KPIs with the goal being to drive insight to help improve retail sales performance, and customer conversion efficiency
Strategic thinker who can find connections between an array of data sources to provide suggestions for AB tests to optimize our conversion funnel and customer pipeline with the goal of increasing Drivetime sales market share
Effective communicator with an ability to alter presentation style and approach based on a wide array partners and stakeholders
Conduct competitive and market intelligence analyses
2+ years experience in leadership or people management roles
4+ years experience in analytics, finance, business consulting or other related field
Bachelors degree required; MBA is a plus
Strong financial and analytical acumen; ability to translate data into insight and excellent attention to detail
Anything Else? Absolutely.
DriveTime was awarded Top 5 Best Places to Work 2021 for our great culture and one of the Best and Brightest Companies to Work for in the Nation. Essentially we offer a creative, transparent and fun environment since, well, we work here too. DriveTime was also voted Best Company for Woman and Best Company for Diversity; no matter your make or model, you are always welcome on our lot - so come join us!
So What About the Perks? Perks matter.
Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
16 days of PTO and 8 paid Holidays. Because who doesn’t love time off?
Benefits like 401(k), company paid life insurance, short and long-term disability.
Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, pool table and foosball if you ever need a break in your day.
Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, teeth cleanings, biometric screenings and much more!
Growth opportunities. DriveTime takes a lot of pride in promoting from within. We have spent the last 20 years growing our team members and taking them on the path to owning their careers!
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!Apply Online
Job Reference #: R3836