DriveTime

Customer Service Advisor

Job Overview

What Drives You?

  • Succeeding and making major contributions?
  • The opportunity and support to maximize your potential?
  • Working with an organization that makes you proud?
  • Collaborating and thriving as part of a team?

We share your drive.
At Bridgecrest, we are looking for extremely talented employees with a passion for helping people and creating the best customer experience possible

Job ID# 27187
Location: Mesa, Arizona
Interest: Operations
Type: Regular Full-Time
Post Date: 8/16/2019

A Day in the Life of a Customer Service Advisor

Customer service is at the heart and soul of Bridgecrest. Everything we do as a business has the customer at the center, and our goal is to place them in control and put transparency and honesty into their interactions with us.  We are looking for our customer service staff to play a critical role in embodying this company culture, and fulfilling/communicating this brand promise in every single customer interaction.

 

As the Customer Service Specialist, you will responsible for directly handling multiple potential customer touch points throughout the customer’s loan. These touch points can range from general customer inquiries, to questions regarding vehicle inventory, verifications requirements, delivery, and overall customer resolutions.

 

You will be responsible for customer relationship management, eliminating roadblocks, resolving complex customer issues, conflict resolution and making sound business decisions. The qualifying candidate must love helping people and have the ability to maintain personal composure when confronted with a difficult situation. He/she must be goal-oriented, enthusiastic, energetic, self-disciplined and have strong oral and written communication skills.

 

Potential responsibilities include:

  • Addressing all customer-facing service situations from all areas of Bridgecrest.
  • Dealing with customer calls requiring help, information, sales promotion and dispute resolution.
  • Performing tasks independently with minimal instruction and supervision.
  • Answering internal and external emails and calls providing status updates and information regarding escalated issues.
  • Effectively managing customer conflict while under pressure.
  • Answering non-routine questions that require deviation from standardized procedures.
  • Demonstrating patience, empathy and respect during potentially escalating customer interactions.
  • Interacting and communicating with management across all lines of the business regarding customer concerns.
  • Assuring the highest level of customer satisfaction.

Qualifications

  • Excellent written and verbal communication skills with a focus on professionally working through difficult customer relations issues.
  • Ability to handle multiple tasks and prioritize effectively.
  • Minimum of two years’ work experience, including a background in customer service/customer care and dispute resolution.
  • Technological proficiency with a high level of attention to detail.
  • Possess the energy and drive to accomplish goals, meet deadlines, and find solutions.
  • Hiring is contingent on passing a complete background check and drug screen

 

PHYSICAL DEMANDS

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to lift up to 10 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
  • Must be able to carry and transport up to 10 pounds up to 60 feet.
  • Requires sitting for extended period of time with frequent stretching, reaching, walking and stooping.
  • Requires excellent visual acuity and manual dexterity.
  • Must be able to communicate over the phone to customers.
  • Requires typing for extended periods of time.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment.
 
To apply submit your resume to Jazmyn.Reese@drivetime.com

 

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace, and Equal Opportunity Employer

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Meet the DriveTime Crew!

We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.

Michael B.
Business Systems Analyst

 

The fun environment and approachable people honestly make coming to work a pleasure. Not only are my coworkers extremely intelligent and open to sharing their wit in a friendly way, they’re also fun to be around in general. The open environment encourages everyone to genuinely be themselves, so I feel comfortable letting my bits of weird shine through. On top of all that, managers are always polite and never condescending. I truly feel like everyone wants to see everybody else succeed.

I like to skimboard competitively, snowboard, skateboard, play basketball, hike, and play videogames. Since moving to Arizona from the coast of North Carolina two years ago, I’ve had to adjust to less skimboarding and more hiking, but Arizona’s diverse assortment of biomes has made it a pleasure to explore.

Learn more about careers at DriveTime and view our open positions.

Take the next Step in Your Career at DriveTime.