Customer Service Advisor
What Drives You?
We share your drive.
At Bridgecrest, we are looking for extremely talented employees with a passion for helping people and creating the best customer experience possible
Location: Mesa, Arizona
Type: Regular Full-Time
Post Date: 8/16/2019
A Day in the Life of a Customer Service Advisor
Customer service is at the heart and soul of Bridgecrest. Everything we do as a business has the customer at the center, and our goal is to place them in control and put transparency and honesty into their interactions with us. We are looking for our customer service staff to play a critical role in embodying this company culture, and fulfilling/communicating this brand promise in every single customer interaction.
As the Customer Service Specialist, you will responsible for directly handling multiple potential customer touch points throughout the customer’s loan. These touch points can range from general customer inquiries, to questions regarding vehicle inventory, verifications requirements, delivery, and overall customer resolutions.
You will be responsible for customer relationship management, eliminating roadblocks, resolving complex customer issues, conflict resolution and making sound business decisions. The qualifying candidate must love helping people and have the ability to maintain personal composure when confronted with a difficult situation. He/she must be goal-oriented, enthusiastic, energetic, self-disciplined and have strong oral and written communication skills.
Potential responsibilities include:
The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace, and Equal Opportunity Employer
Meet the DriveTime Crew!
We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.
The fun environment and approachable people honestly make coming to work a pleasure. Not only are my coworkers extremely intelligent and open to sharing their wit in a friendly way, they’re also fun to be around in general. The open environment encourages everyone to genuinely be themselves, so I feel comfortable letting my bits of weird shine through. On top of all that, managers are always polite and never condescending. I truly feel like everyone wants to see everybody else succeed.
I like to skimboard competitively, snowboard, skateboard, play basketball, hike, and play videogames. Since moving to Arizona from the coast of North Carolina two years ago, I’ve had to adjust to less skimboarding and more hiking, but Arizona’s diverse assortment of biomes has made it a pleasure to explore.