Customer Service Manager
What Drives You?
We Share Your Drive
At SilverRock, we set out to simplify the overly complex and frustrating world of warranties. Drawing on a wealth of experience from extensive years in auto sales, finance, and after sale vehicle service contracts. We have built a unique company which offers straightforward and cost-effective warranty solutions. We deliver prompt services, combined with direction and expertise through live interactions with our Customer Service Team.
SilverRock is looking for a Customer Service Manager that will oversee a team of Customer Service Representatives and believes in development, training, and balancing people and initiatives. The Customer Service Manager will be responsible for working with the organization to hire, train, motivate, and develop their team. This manager will help establish operational strategies to most effectively use technologies and resources available. This position also requires interfacing and maintaining relationships with customers, our business partners, and a multitude of vendors. Additional responsibilities will include building relationships with other internal business leaders and collaborating to improve efficiencies, effectiveness, and ultimately the overall customer experience. The manager will also closely monitor and implement industry best-practices.
SilverRock is more than a company. We are a true team of strong, highly motivated performers, committed to ensuring the success of each customer and of each professional. If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.
Location: Mesa, Arizona
Type: Regular Full-Time
Post Date: 6/7/2019
A Day in the Life of a Customer Service Manager
Enjoy the Rewards and Benefits
Hiring is contingent upon successful completion of our background and drug screening process.
SilverRock is a drug-free, tobacco-free workplace.
Meet the DriveTime Crew!
We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.
DriveTime’s culture encourages you to grow and challenge yourself. I started as an Intern in HR almost five years ago. I never would have expected that someday I’d be analyzing IT software solutions—but here I am, loving it! Amazing mentors have supported me in each direction my career has taken here and I’m lucky to have a group of colleagues that feels like family. I am passionate about what I do. It’s a bonus to work with such vibrant, fun, brilliant people every day.
I venture outdoors in my free time to take advantage of all this sunshine. I like to go hiking, running and road triping on long weekends. Baseball games out here are a must for me too. Cooking and sketching are my creative outlets of choice. I also hang out with my wonderful, fluffy German Shepherd mix whenever I can.