Customer Care Representative

Job Overview

Are YOU ready to ROCK?

SilverRock places the customer at the center of all we do.  SilverRock Customer Care Specialists take ownership of their customer’s concerns by problem solving and finding the best resolution for every customer. Our goal is to deliver world class customer service with all customers. We want each of our customers to feel valued, and comfortable reaching out to our team to get their questions resolved. This creates a memorable experience that promotes confidence and loyalty.  We believe that this is achieved by creating a customer experience that is like no other; and we get there with people that are unique and know how to problem solve.   We are looking for a candidate that will find passion in educating, facilitating, and providing straightforward solutions that meet the needs of our customers. 

What’s in it for YOU?


  • A work environment where your ideas, suggestions and contributions are not only appreciated but NEEDED!
  • Awesome leadership teams that value and respect their employees and want them to be successful
  • Great medical, dental and vision plans
  • Up to 11 days of paid time off in the first year!
  • 401K with company match and tuition reimbursement

To apply submit your resume to

Job ID# 26075
Location: Mesa, Arizona
Interest: Operations
Type: Regular Full-Time
Post Date: 3/6/2019

A Day in the Life of a Customer Care Representative

 Do you consider yourself a master of customer service that possesses the following particular set of skills?


  • Exceptional customer service that is so unique customers “testify” they feel good about you helping them
  • Ability to connect with all customers and have an organic conversation that is genuine and doesn’t require a script to get to the best solution
  • Strong desire and passion to help others
  • Enjoys building connections and relationships
  • Ready to advocate and drive change
  • Efficient and tech savvy, great at typing fast and accurately
  • Ability to innovate new processes and ideas



  • High School Diploma Required. College Degree preferred
  • Verifiable experience in a customer relations role (this is not an entry level position)

Hiring Information:

  • Hiring is contingent upon successful completion of our background and drug screening process
  • Equal Opportunity Employer
  • SilverRock is a drug-free, tobacco-free workplace
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions





Not the exact job that you're looking for?

See Similar Job Listings

Meet the DriveTime Crew!

We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.

Rachael J
Software Systems Specialist


DriveTime’s culture encourages you to grow and challenge yourself. I started as an Intern in HR almost five years ago. I never would have expected that someday I’d be analyzing IT software solutions—but here I am, loving it! Amazing mentors have supported me in each direction my career has taken here and I’m lucky to have a group of colleagues that feels like family. I am passionate about what I do. It’s a bonus to work with such vibrant, fun, brilliant people every day.

I venture outdoors in my free time to take advantage of all this sunshine. I like to go hiking, running and road triping on long weekends. Baseball games out here are a must for me too. Cooking and sketching are my creative outlets of choice. I also hang out with my wonderful, fluffy German Shepherd mix whenever I can.

Learn more about careers at DriveTime and view our open positions.

Take the next Step in Your Career at DriveTime.