Team Lead, Indirect Funding (DOPS)

We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase volume. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the volume team's potential.

To be successful as a team leader, you should have a track record of team motivation and positive sales results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.

So, What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma, and competence for a wide variety of audiences including management.
• Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
• Entrepreneurial spirit. An attitude and approach to thinking that actively seeks out change. You’ll need a mindset that embraces critical questioning, innovation, and continuous improvement.
• Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking.
• Operate autonomously. This isn’t a “hold your hand” kind of role. We give you autonomy to be creative in your space and do your thing. We need an individual that is self-motivated to get the work done and get the work done well.
• Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops is a must.

The Specifics.

• Handle Escalated Calls: Effectively manage and resolve escalated customer inquiries.
• Conduct QA Reviews: Evaluate processes including Ready to Fund, Return Reviews, Manager Call Back Requests, and Manager Reviews.
• Assist in Team Chat: Provide guidance to agents on processes and procedures in real-time.
• Perform Monthly Compliance Reviews: Review documentation for Gap Products, address discrepancies, and assess pre-contract disclosures.
• Facilitate New Hire Training: Support onboarding and certification for new team members (Certification required).
• Manage DM Escalation Chats: Address escalated issues from the decision-making team.
• Reintegrate Deals: Work to bring deals back in-house efficiently.
• Submit and Follow Up on Requests: Handle tech, pricing, Level 5, observations, and escalation requests.
• Review Aged Deals: Analyze and resolve outstanding deal issues.
• Recap Team Meetings: Summarize key takeaways and action items for the team.
• Knowledge of Underwriting or Auto Finance: Possess expertise in underwriting processes or auto financing.

Nice to Haves.

• High School Diploma or Equivalent: Required educational background.
• Proficient Computer Skills: Strong knowledge of internet and standard business applications, such as Microsoft Office; ability to learn new software quickly.
• Familiarity with Underwriting or Auto Finance: Additional knowledge in these areas is advantageous.
• Prior Experience in Procedural Development: Preferred experience in developing and improving processes.