Team Lead, Document Control

In short, as a Team Lead, you will assist management in leading a team of Coordinators to success. This includes, but not limited to: meeting department expectations, support in coaching, training, managing, and developing team members. 

In long, the Document Control Team Lead: 

• Learn and utilize a wide variety of departmental reports to assist with establishing goals and meeting objectives. 

• Manages team assignments to ensure company standards and objectives are met. 

• Assist with leading the development and training of team members. 

• Assists department leadership with conducting meetings, ensuring daily and weekly game plans are communicated and understood. 

• Coach team to provide excellent internal and external customer service via phone, email, and tickets. 

• Provide proactive leadership to the team to achieve maximum performance, as well as create and maintain a positive work culture consistent with Bridgecrest's vision and values. 

• Complete other projects as needed. 

• Proficient in the Document Control Coordinator and Specialist job functions. 

So What Kind of Folks Are We Looking for? 

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. 

• A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it!  

• Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must. 

• Plays well with others. You will be working in a high-functioning team environment. We work together to win together. 

• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them. 

• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution. 

The Specifics. 

• High School Diploma or GED required 

• Requires automotive title experience in a call center or retail environment

• Must be comfortable working on site and have availability weekdays from 7am-4pm. This team works out of our Operations Center in East Mesa. Occasional overtime on Saturday's during peak seasons.