Senior Manager, Reinstatement

Responsibilities of the Job (Or Better Known as, Your Next Destination)

This position is responsible for developing and leading multiple teams to achieve department objectives within the Loss Mitigation group. This includes assessing monthly performance, quality of work, process management, providing feedback, and goal setting.

• Possesses general understanding of Loss Mitigation processes including repossession, reinstatement and account administration
• Provides goals and strategies to their teams that will maximize long-term success.
• Supports and guides front line leaders to achieve maximum performance and continued individual development and succession planning across the department.
• Monitors and reviews the process and work of each team to ensure it is effectively completed within policy and procedure.
• Identifies and recommends methods to improve processes and business operations.
• Administers continuous training and coaching to ensure quality customer service.

Knowledge, Skills and Abilities (The Fluff)

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• A mind for the details.  Okay we know “detail-oriented” is on about every job description – but we really mean it!  
• Agile in a fast-past environment. We move, and we move quickly.  Thriving in an environment that never stops, is a must. 
• Love of listening. We need folks that listen with the intent to understand, not just reply.
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
• Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime - not just themselves.
• Exceptional interpersonal skills. Friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business.
• Rebel with a cause.  You are always looking beyond the obvious for continuous improvement.

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Degree Required. Bachelor's Degree preferred.
• 3+ years of leadership experience managing multiple teams, multi-site management experience preferred
• Knowledge of Fair Debt Collection Practices Act is a plus.
• Required to work a flexible schedule including some evenings and Saturdays.