Recovery Specialist

In short, the Recovery Specialist will assign active, charged off, and accelerated loans for recovery, performs skip tracing, address validation and communicate updates to Repossession Vendors.

In long, you will:

• Handle accounts with speed and accuracy while maintaining professionalism
• Partner with recovery vendors to update leads, facilitate requests, and track location data trends
• Perform skip tracing to generate leads for securing the vehicle
• Update information regarding vehicle location with repo vendors
• Ensure confidentiality of the company’s operations, portfolio, customer information, and computer technology

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• Agile in a fast-past environment. We move, and we move quickly.  Thriving in an environment that never stops, is a must.
• A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it! 
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
• Timely. We don’t believe in being “fashionably late”. You’ll need to adhere to regular and predictable attendance.
• Organization and time management skills in spades.  You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize… then… re-prioritize again.
• Fantastic problem solver.  Your job is not only to find the problem, but more importantly, find the solution.

The Specifics

• High School Diploma or GED required
• Must be comfortable working on site and have availability weekdays from 6am-3pm or 7am-4pm. This team works out of our Operations Center in East Mesa.
• Navigate through multiple software windows
• Must be self-motivated with strong decision making and problem solving abilities
• Must be comfortable working in a call center environment
• Professional and persuasive communication skills
• Value and embrace diversity
• 2+ years of experience in loss mitigation and/or skip tracing