Online Customer Experience Team - Hybrid (AZ)

Responsibilities of the Job (Or Better Known as, Your Next Destination)

The Online Experience Advisor is responsible for contacting customers who have expressed an interest in purchasing a vehicle from DriveTime. The Advisor works from a centralized location and is evaluated on the ability to make a genuine connection with customers, answer questions put them at ease, problem solve, meet appointment goals, and provide a high quality of customer service.

• Utilizes an online database to service potential customers and generate dealership appointments.
• Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume.
• Set, track, and follow-up on all leads.
• Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
• Develop professional relationships with customers and dealerships to identify vehicle needs.
• Fully explain the steps of the sales process to customers.
• Work as a contributing member of the Sales team by partnering with dealerships in meeting monthly sales goals and revenue targets.
• Maintain positive working relationships with immediate team members and the company’s sales and dealership employees.
• Conduct business within DriveTime policies and procedures.

Knowledge, Skills and Abilities (The Good Stuff)

• Passionate and goal oriented.
• A mind for the details.
• Ability to work well in a high-functioning team environment.
• Excellent verbal and written communication skills.
• Timely.
• Positive emotional resilience.

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma required.
• Associates degree preferred.