Manager, Document Control

In short, our Manager is responsible for leading a team of Coordinators to success. This includes, but not limited to: assessing day to day performance, quality of work, and goal setting. Our Managers are responsible for providing feedback and coaching to develop our Coordinators to reach their highest potential in their current role and to help further develop their career with DriveTime. 

In long, the Document Control Manager: 

• Monitors and reviews the work of Coordinators to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies 

• Provide daily goals and strategy to their team that will maximize long-term success 

• Administer continuous training and coaching to ensure quality customer service 

• Identifies and recommends methods to improve management and operations of loan administration involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery 

• Provide proactive leadership to the team to achieve maximum performance that results in a method consistent with DriveTime's vision and values 

So What Kind of Folks Are We Looking for? 

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. 

• Love of listening. We need folks that listen with the intent to understand, not just reply. 

• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together. 

• Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime, not just themselves. 

• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution. 

• Management material. We are looking for someone that can lead, manage and grow within our organization. 

The Specifics. 

• High School Diploma or GED required, Bachelor's Degree preferred  

• 2+ years of automotive title experience and management experience in a call center or retail environment required 

• Knowledge of Fair Debt Collection Practices Act is a plus 

• Must be comfortable working on site. This team works out of our Operations Center in East Mesa.