Manager, Collateral Recovery

Responsibilities of the Job (Or Better Known as, Your Next Destination)

This position is responsible for developing and leading a team to achieve department objectives within the Loss Mitigation group. This includes assessing day to day performance, quality of work, providing feedback, and goal setting.

• Possesses general understanding of Loss Mitigation processes including insurance loss mitigation, ancillary product cancellation and vendor management.
• Strong attention to detail with the ability to analyze reporting and administer process controls and optimization.
• Provides daily goals and strategy to their team that will maximize long-term success.
• Monitors and reviews the work of each agent to ensure it is effective, within policy and procedure.
• Administers continuous training and coaching to ensure quality customer service.
• Identifies and recommends methods to improve processes and business operations.
• Provides proactive leadership to the team to achieve maximum performance and continued individual development and succession planning across the department.

Knowledge, Skills and Abilities (The Fluff)

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• Love of listening. We need folks that listen with the intent to understand, not just reply.
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
• Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime - not just themselves.
• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
• Management material. We are looking for someone that can lead, manage and grow within our organization.

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Degree Required. Bachelor's Degree preferred.
• 2+ years of management experience in a call center or retail environment.
• Knowledge of Fair Debt Collection Practices Act is a plus.
• Required to work a flexible schedule including some evenings and Saturdays.