Director, Loss Mitigation

In short, the Director, Loss Mitigation is responsible for planning, evaluating and continuously improving all aspects of the loss mitigation process, including the development, implementation and administration of strategies to maximize loan profitability.

In long as a Director, Loss Mitigation you are responsible for:

• Planning, developing, communicating, implementing and assessing strategic initiatives in the following areas: collections, skip tracing and account reinstatement.
• Ensures work completed is within compliance adherence for line of business and acts as primary line of defense for policy exceptions.
• Partners broadly within Bridgecrest servicing to accelerate change and ensure consistent customer experience.
• Develops and manages a Senior Operations leadership team who can steer and direct team members through change with consistent communication.
• Succession planning and alignment of employee performance and development with organizational goals in mind.
• Improves processes leading to material increases in profitability, while serving as second line of defense for operational escalations and approval processes.
• Maximizes enterprise values via process improvement, systematic tool development and analytical design of experiments.
• Supports large scale project delivery by working with leadership and internal support teams to ensure completion of project tasks.
• Collaborates with Analytics to design and analyze key performance indicators that develop business insights and areas of opportunity.

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
• Intellectual curiosity. Why? What? How? Do you find yourself always wanting to learn more and broaden your knowledge base? If so, this could be the role for you.
• A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it!
• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
• Entrepreneurial spirit. An attitude and approach to thinking that actively seeks out change. You’ll need a mindset that embraces critical questioning, ownership, innovation and continuous improvement.
• Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded and proactive approach to thinking.
• Rebel with a cause. You are always looking beyond the obvious for continuous improvement.
• Takes hold of the wheel. You’ll need to take the initiative and be comfortable doing so.
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together. Part of your job will be working in conjunction with various corporate groups to achieve corporate and ground goals.
• Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize… then… re-prioritize again.
• Exceptional interpersonal skills. Friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business

The Specifics.

• Bachelor’s degree preferred. Must exhibit an understanding of the auto industry, our competitors, and the business climate.
• 7+ years of operations experience.
• 5+ years of experience leading large cross function teams with proven experience in leadership development.
• Strong technical, interpersonal, and management skills.
• Willingness to set and maintain high standards of performance.
• Proven history of process improvement leading to material increases in profitability.
• Strong initiative, drive, and strategic planning skills.