Customer Sales Guide

Responsibilities of the Job (Or Better Known as, Your Next Destination)

Responsible for driving sales and customer satisfaction by engaging with customers in-store and virtually, guiding them through the entire buying process. Present vehicle features, lead test drives, and match customers with the right vehicle. Take an active role in closing deals by handling titles, loan documents, and down payments. This dynamic and fast-paced role combines sales, customer experience, and administrative tasks across all stages of the dealership process.

• Prospect daily for potential customers.
• Achieve sales targets while providing an iconic customer experience.
• The Customer Experience Guide will have the opportunity to earn a performance-based sales incentive in addition to their base pay.
• Actively manages sales and customer experience both virtually and in-store, from lead follow-up and paperwork to in-person support and purchase completion in line with quality standards.
• Collaborate with managers and other Customer Experience Guides to deliver exceptional customer experiences and meet sales goals in alignment with DT Way Standards.
• Executes administrative tasks including deal documentation, underwriting, cash handling, inventory management, and meeting company expectations.
• Understands and executes company directives, initiatives, and expectations.
• Make phone calls, schedule appointments, answer questions and educate potential customers about their options
• Opening/closing the dealership when needed

Knowledge, Skills and Abilities (The Good Stuff)

• Professional and persuasive communication skills; must have the ability to close the sale and handle customer requests
• Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information
• Must execute the highest attention to detail when assisting with the sale processes
• Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes
• Must practice strict discretion when dealing with sensitive information and account information
• Must be comfortable operating and parking vehicles on and off the lot
• Must be able to work autonomously and take ownership on assigned tasks
• Must assure the highest level of customer experience and satisfaction
• Required at times to work a flexible schedule including early mornings, evenings and Saturdays. 

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 3+ years of related work experience such as customer service, sales, or retail industry
• Valid driver’s license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check 

Physical Demands: The physical demands for this job.

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job position is designated as a safety sensitive position.

• Must be able to remain in a stationary position at least 50% of the time.
• Frequently move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Requires visual acuity to operate motor vehicles.
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
• This position could require moving objects up to 20 pounds. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.