Job Description

DriveTime Needs a Retail Operations Product Manager 

Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country (yes, we are THAT good)! With more than 130 dealerships, 3 operations centers and 15 reconditioning centers across the nation, our 4,000+ employees are focused on getting the right customer in the right car, at the right terms.? With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car. 

As focused as we are on our customer, we take that same focus on finding the right talent for the right opportunities within our organization.? All across the nation, from our Home Office and operations centers to our retail locations and reconditioning centers, we are looking for talented individuals like yourself to join our ever-growing team!

That’s Nice, But What’s the Job? 


In short, as a Retail Operations Product Manager you and your team drive continuous improvement by defining and owning all phases of the product life cycle from ideation to deployment. You will partner with cross-functional teams to revolutionize the car buying experience by improving our enterprise processes and systems.  You’ll lead the identification and valuation of opportunities and problems, determining root causes, identifying gaps and countermeasures, and lead the implementation of strategic initiatives at our retail locations and central operational groups including titles, transport, and customer service teams. All along the way you’re communicating and aligning product development with business stakeholders and ensuring the strategy and roadmaps align with the organization’s goals.

In long, our Retail Operations Product Managers are responsible for: 

  • Product vision and ownership of the product life cycle including taking projects from ideation to innovation; performing gap analysis, leading project valuation, defining business requirements, launch plan creation, and product adoption assessments 

  • Proposing roadmap strategies, tradeoff/risk assessments, and owning project definition 

  • Owning feature creation and delivery to IT, while building a prioritized feature backlog? 

  • Facilitating and leading discussions with IT, business users, analytics, and vendors to define business requirements and acceptance criteria to ensure efforts are focused on critical needs 

  • Researching, compiling, and analyzing qualitative and quantitative information to conclude and communicate well-reasoned decisions? 

  • Establishing schedules, guidelines, and procedures and determining the most effective way to deliver a complete solution to an identified problem  

  • Explore and propose different solutions for the same problem, situation, or workflow using your knowledge of business and system-level personas  

  • Analyzing whether to buy, build, or partner to complete the solution to solve business problems 

  • Organizing multiple projects at one time that span multiple business units 

  • Leading a team of Product Analysts to improve operational efficiencies via product enhancements 

So What Kind of Folks Are We Looking for? 

  • People with a passion for technology and operations, and a desire to use technology to improve people’s lives  

  • Exceptional interpersonal skills. Friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business 

  • Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. 

  • Plays well with others. You will be working in a high-functioning team environment.? We work together to win together. 

  • A mind for the details. The ability to focus on the details while not losing sight of the big picture.

  • Agile in a fast-past environment. We move quickly. Thriving in an environment that never stops, is a must. 

  • Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize then re-prioritize again. 

  • Rebel with a cause. You are always looking beyond the obvious to strive for continuous improvement. 

  • Takes a hold of the wheel. ?You’ll need to take the initiative and be comfortable doing so. 

The Specifics. 

  • Passion for continuous improvement 

  • 2+ years of software Product Management or Product Ownership?preferred 4+ years of experience in any combination of business operations, Product Management, Product Owner, or Business Analysis roles 

  • Bachelor’s degree required, bachelor’s degree in Business, Industrial Engineering, Supply Chain Management, or MBA preferred 

  • Demonstrate experience in developing product roadmaps 

  • Demonstrate advanced problem solving skills 

  • Demonstrate proficiency and experience in supply chain functions 


Anything Else?? Absolutely. 

DriveTime was awarded Top Companies to Work for in AZ by for our great culture and one of the Best Places to Work in IT as awarded by PBJ.? Essentially we offer a creative, transparent and fun environment since, well, we work here too.? DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon! 


So What About the Perks?? Perks matter. 

  • Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees. 

  • 16 days of PTO and 6 paid Holidays. Because who doesn’t love time off? 

  • Benefits like 401(k), company paid life insurance, short and long-term disability. 

  • Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us). 

  • Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, pool table and Virtual Reality if you ever need a break in your day. 

  • Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, B12 shots, teeth cleanings, biometric screenings and much more! 

  • Growth opportunities. DriveTime takes a lot of pride in promoting from within. We have spent the last 14 years growing our team members and taking them on the path to owning their careers! 


And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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