IT Support Specialist
- Information Technology
- Business Unit
- 15001 Trinity Blvd
- Fort Worth
- Postal Code
DriveTime Needs an IT Support Specialist
Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country (yes, we are THAT good)! With more than 130 dealerships, 3 operations centers and 15 reconditioning centers across the nation, our 4,000+ employees are focused on getting the right customer in the right car, at the right terms. With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.
As focused as we are on our customer, we take that same focus on finding the right talent for the right opportunities within our organization. Across the nation, from our home office and operations centers to our retail locations and reconditioning centers, we are looking for talented individuals like yourself to join our ever-growing team!
That’s Nice, But What’s the Job?
In short, as a IT Support Specialist, you will Support the day-to-day IT operations of area DriveTime locations and remote sites with the ability to troubleshoot and diagnose PC and network related issues. Requires above average multi-tasking ability to answer calls and work tickets simultaneously.
In long, our IT Support Specialist are responsible for:
- Primarily, provide in-person support to employees within your assigned facility.
- Evaluate and prioritize support tickets that are assigned to you while ensuring everyone involved is well informed.
- Set up workstations, install software, and provide system access for new employees.
- Work alongside other team members on various IT projects.
- Secondary, provide remote technical support via phone and email to employees in call centers, reconditioning centers, and dealerships
So What Kind of Folks Are We Looking for?
- High School Diploma or equivalent
- Works with minimal supervision (self-starter/self-motivated)
- Exhibits strong customer service skills
- Prefer some type of technical support or help desk experience
- Some after hours and/or weekend work as required.
- Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.
Anything Else? Absolutely.
DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ. Essentially we offer a creative, transparent and fun environment since, well, we work here too. DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!
So What About the Perks? Perks matter.
- Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
- 11 days of PTO and 6 paid Holidays. Because who doesn’t love time off?
- Benefits like 401(k), company paid life insurance, short and long-term disability.
- Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
- Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, pool table if you ever need a break in your day.
- Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, B12 shots, teeth cleanings, biometric screenings and much more!
The physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift, up to 10 pounds independently; the majority of lifting from knee to shoulder heights; other lifting required from various levels.
- Must be able to carry and transport up to 10 pounds up to 60 feet.
- Requires sitting for an extended period of time with frequent stretching, reaching, walking, and stooping.
- Requires excellent visual acuity and manual dexterity.
- Must be able to communicate professionally over the phone to customers
- Requires typing for an extended period of time.