IT Manager, Help Desk

Headquartered in Tempe, AZ & Dallas, TX, DriveTime is the largest privately owned used car sales and finance company in the country. With more than 135 dealerships, 3 operations centers and 15 reconditioning centers across the nation, our 4,000+ employees are focused on getting the right customer in the right car, at the right terms.  With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.



As focused as we are on our customer, we take that same focus on finding the right talent for the right opportunities within our organization.  Across the nation, from our home office and operations centers to our retail locations and reconditioning centers, we are looking for talented individuals like yourself to join our ever-growing team!

That’s Nice, But What’s the Job?

In short, as an IT Manager, you will manage and support the IT support staff. The IT support team is responsible for the day-to-day technical support and troubleshooting of employee's technical issues across DriveTime locations and remote sites.

In long, our IT Managers are responsible to:

• Manage and support the IT Support staff by training and developing, 1 on 1s, annual appraisals,
• Oversee projects and development rollouts
• Oversee metrics (SLA breach rates, survey results, calls stats)
• Evaluate ticket trends based on volume and category
• Build and maintain partnerships with other IT business groups and operational/retail teams.
• Assist the team with calls and tickets when necessary
• Hold the team accountable for performance
• Customer-centric mindset
• Call Center heavy/high volume

So What Kind of Folks Are We Looking for?

DriveTime is currently looking for a knowledgeable and motivated IT Manager to join our team in Tempe, AZ. This is an exciting opportunity with a great deal of growth potential. The ideal candidate must be technically adept and prof and have over 3 years of experience working in a similar role. 

• Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize then re-prioritize again.
• Excellent verbal and written communication skills - the ability to talk and write with confidence, charisma, and competence for a wide variety of audiences.
• Detail-oriented. Okay we know it’s on about every job description - but we really mean it!
• Team Orientation. You appropriately include others in decision-making. You genuinely care about co-workers’ wellbeing and input and are interested in developing collaborative working relationships characterized by trust and mutual respect.
• Decisiveness. You’re able to make timely, informed decisions that take into account facts, goals, constraints, and risks.
• Outcome Orientation. You understand the "whys" behind tasks and can achieve complex goals with a high level of autonomy.

The Specifics.

• 3+ years leadership/management experience
• 3+ years’ experience in the IT field
• Technical Support /Help Desk experience
• Thrives in a fast-paced environment

Nice to have:

• Related IT Certifications
• College Degree in a related field
• Experience managing people/teams remotely
• Willingness to continue to learn
• Strong Leadership experience

Anything Else?  Absolutely.

DriveTime was awarded Top 5 Best Places to Work 2021 for our great culture and one of the Best and Brightest Companies to Work for in the Nation.  Essentially we offer a creative, transparent and fun environment since, well, we work here too.  DriveTime was also voted Best Company for Woman and Best Company for Diversity; no matter your make or model, you are always welcome on our lot - so come join us!

So What About the Perks?  Perks matter.

• Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
• 16 days of PTO and 8 paid Holidays. Because who doesn’t love time off?
• Benefits like 401(k), company paid life insurance, short and long-term disability.
• Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
• Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, pool table and foosball if you ever need a break in your day.
• Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, B12 shots, teeth cleanings, biometric screenings and much more!
• Growth opportunities. DriveTime takes a lot of pride in promoting from within.  We have spent the last 20 years growing our team members and taking them on the path to owning their careers!

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!