Job Description

Category
Customer Service
Business Unit
Bridgecrest
Address
7300 E Hampton Ave
City
Mesa
State/Province
AZ
Postal Code
85209
Country
US

Overview

DriveTime Needs a Customer Service Advisor

 

Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country (yes, we are THAT good)! With more than 130 dealerships, 3 operations centers and 20 reconditioning centers across the nation, our 5,000+ employees are focused on getting the right customer in the right car, at the right terms. With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.

As focused as we are on our customer, we take that same focus on finding the right talent for the right opportunities within our organization. All across the nation, from our Home Office and operations centers to our retail locations and reconditioning centers, we are looking for talented individuals like yourself to join our ever-growing team!

**Must live in the Phoenix metro area. Sorry no out of state applicants**

That’s Nice, But What’s the Job?

In short, as the Customer Service Advisor, you will responsible for directly handling multiple potential customer touch points throughout the customer’s loan. These touch points can range from general customer inquiries, to questions regarding vehicle inventory, verifications requirements, delivery, and overall customer resolutions.

In long,

Customer service is at the heart and soul of Bridgecrest. Everything we do as a business has the customer at the center, and our goal is to place them in control and put transparency and honesty into their interactions with us.  We are looking for our customer service staff to play a critical role in embodying this company culture, and fulfilling/communicating this brand promise in every single customer interaction.

 

You will be responsible for customer relationship management, eliminating roadblocks, resolving complex customer issues, conflict resolution and making sound business decisions. The qualifying candidate must love helping people and have the ability to maintain personal composure when confronted with a difficult situation. He/she must be goal-oriented, enthusiastic, energetic, self-disciplined and have strong oral and written communication skills.

Some responsibilities include:

  • Addressing all customer-facing service situations from all areas of Bridgecrest.
  • Dealing with customer calls requiring help, information, sales promotion and dispute resolution.
  • Performing tasks independently with minimal instruction and supervision.
  • Answering internal and external emails and calls providing status updates and information regarding escalated issues.
  • Effectively managing customer conflict while under pressure.
  • Answering non-routine questions that require deviation from standardized procedures.
  • Demonstrating patience, empathy and respect during potentially escalating customer interactions.
  • Interacting and communicating with management across all lines of the business regarding customer concerns.
  • Assuring the highest level of customer satisfaction.

So What Kind of Folks Are We Looking for?

  • Excellent written and verbal communication skills with a focus on professionally working through difficult customer relations issues.
  • Ability to handle multiple tasks and prioritize effectively.
  • Minimum of two years’ work experience, including a background in customer service/customer care and dispute resolution.
  • Technological proficiency with a high level of attention to detail.
  • Possess the energy and drive to accomplish goals, meet deadlines, and find solutions.
  • Hiring is contingent on passing a complete background check and drug screen

 

Anything Else?  Absolutely.

 

DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ.  Essentially we offer a creative, transparent and fun environment since, well, we work here too.  DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!

 

So What About the Perks?  Perks matter.

 

  • Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
  • 11 days of PTO and 6 paid Holidays. Because who doesn’t love time off?
  • Benefits like 401(k), company paid life insurance, short and long-term disability.
  • Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
  • Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table if you ever need a break in your day.
  • Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, B12 shots, teeth cleanings, biometric screenings and much more!
  • Growth opportunities. DriveTime takes a lot of pride in promoting from within. We have spent the last 14 years growing our team members and taking them on the path to owning their careers!

 

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment.

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace, and Equal Opportunity Employer.

Full-time availablity only

NO Part-time posititions!

NO Work from home opportunites 

(Hours of operation 6am-7pm M-Fri/ Sat.: 4 hours vary)

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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