DriveTime

Customer Service Advisor

Job Overview

What Drives You?

  • Succeeding and making major contributions?
  • The opportunity and support to maximize your potential?
  • Working with an organization that makes you proud?
  • Collaborating and thriving as part of a team?

We Share Your Drive
Bridgecrest is more than a company. We're a true team of strong, highly motivated performers that is committed to ensuring the success of each customer—and of each professional. If you have a real passion for continual learning and growth,are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.

 

To apply submit your resume to Genevieve.Munoz@drivetime.com

 

 

Job ID# 27471
Location: Mesa, Arizona
Interest: Operations
Type: Regular Full-Time
Post Date: 9/5/2019

A Day in the Life of a Customer Service Advisor

Customer service is at the heart and soul of Bridgecrest. Everything we do as a business has the customer at the center, and our goal is to place them in control and put transparency and honesty into their interactions with us.  We are looking for our customer service staff to play a critical role in embodying this company culture, and fulfilling/communicating this brand promise in every single customer interaction.

 

As the Customer Service Specialist, you will responsible for directly handling multiple potential customer touch points throughout the customer’s loan. These touch points can range from general customer inquiries, payment processing, and overall customer resolutions.

 

You will be responsible for customer relationship management, eliminating roadblocks, resolving complex customer issues, conflict resolution and making sound business decisions. The qualifying candidate must love helping people and have the ability to maintain personal composure when confronted with a difficult situation. He/she must be goal-oriented, enthusiastic, energetic, self-disciplined and have strong oral and written communication skills.

 

Potential responsibilities include:

  • Addressing all customer-facing service situations from all areas of Bridgecrest.
  • Dealing with customer calls requiring help, information, sales promotion and dispute resolution.
  • Performing tasks independently with minimal instruction and supervision.
  • Answering internal and external emails and calls providing status updates and information regarding escalated issues.
  • Effectively managing customer conflict while under pressure.
  • Answering non-routine questions that require deviation from standardized procedures.
  • Demonstrating patience, empathy and respect during potentially escalating customer interactions.
  • Interacting and communicating with management across all lines of the business regarding customer concerns.
  • Assuring the highest level of customer satisfaction.

 

Enjoy the Rewards and Benefits

Money: Competitive pay and uncapped monthly bonus potential
Top Perks: Great training, tuition reimbursement and a culture of opportunity and promotion from within

Schedule: Enjoy a 5-day work week with the occasional Saturday. Sundays we’re always off. Major holidays off too! We work hard and play hard, so you can expect to have work life balance with DriveTime.
Benefits: Excellent Medical, Dental & Vision Plans, 401K Plan with company contribution

 

Qualifications

    • Excellent written and verbal communication skills with a focus on professionally working through difficult customer relations issues.
    • Ability to handle multiple tasks and prioritize effectively.
    • Minimum of two years’ work experience, including a background in customer service/customer care and dispute resolution.
    • Technological proficiency with a high level of attention to detail.
    • Possess the energy and drive to accomplish goals, meet deadlines, and find solutions.
    • Hiring is contingent on passing a complete background check and drug screen.

     

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment.

 

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

Not the exact job that you're looking for?

See Similar Job Listings

Meet the DriveTime Crew!

We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.

Bryan D.
Accountant III

 

The environment and the people. The open desk environment speaks volumes to the type of environment DriveTime creates. Open communication in any direction is encouraged and embraced. I think that plays a factor in the type of people that work here as well, very informal, approachable, and collectively try to make this a great place to work.

I am very active. I like to play a lot of team sports and I do so with a lot of the people I work with here. I play basketball, football, softball, kickball and any other activity I can take part in. I also like to travel when I get the chance. Whether it’s a wedding or a concert that gets me out of the state, I like to take those opportunities to explore new areas.

Learn more about careers at DriveTime and view our open positions.

Take the next Step in Your Career at DriveTime.