DriveTime

IT Support Specialist

Job Overview

DriveTime Needs a IT Support Specialist

 

DriveTime is the nation’s second largest used car retailer, focused on helping people find and finance used vehicles (trust us, it’s more exciting than it sounds).  We have single-handedly rebuilt, retooled, redreamed and reconfigured the way people think about driving cars, breaking apart from the industry’s status quo.  For more than 14 years, DriveTime has changed the auto world from the ground up while emphasizing values, morals and growth from the inside-out!

 

DriveTime’s goal is to take every customer on the full path to ownership. All the way from purchasing vehicles, inspecting and selling; to financing, servicing and warranties – when it comes to owning a vehicle - we know what’s up!  As motivated as we are to take our customer on the path to ownership, we are just as focused on taking our employees on the path to owning their careers.  Across the nation, from our home office and call centers to our 145 retail locations and 26 inspection centers, we are looking for talented individuals like yourself to join our ever-growing team!

Job ID# 26760
Location: Tempe, Arizona
Interest: Corporate
Type: Regular Full-Time
Post Date: 6/12/2019

A Day in the Life of an IT Support Specialist

That’s Nice, But What’s the Job?

 

In short, as a IT Support Specialist, you will Support the day-to-day IT operations of area DriveTime locations and remote sites with the ability to troubleshoot and diagnose PC and network related issues. Requires above average multi-tasking ability to answer calls and work tickets simultaneously.

 

In long, our IT Support Specialist are responsible for:

  • Primarily, provide remote technical support via phone and email to employees in call centers, inspection centers, service centers, and dealerships
  • Secondary, provide in-person support to employees within your assigned facility.
    • Evaluate and prioritize support tickets that are assigned to you while ensuring everyone involved is well informed.
    • Set up workstations, install software, and provide system access for new employees.
    • Work alongside other team members on various IT projects.

Qualifications

So What Kind of Folks Are We Looking for?

 

The Specifics.

  • High School Diploma or equivalent
  • Works with minimal supervision (self-starter/self-motivated)
  • Exhibits strong customer service skills
  • Prefer some type of technical support or help desk experience
  • Some after hours and/or weekend work as required.
  • Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

 

Anything Else?  Absolutely.

 

DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ.  Essentially we offer a creative, transparent and fun environment since, well, we work here too.  DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!

 

So What About the Perks?  Perks matter.

 

  • Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
  • 11 days of PTO and 6 paid Holidays. Because who doesn’t love time off?
  • Benefits like 401(k), company paid life insurance, short and long-term disability.
  • Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
  • Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, pool table and Virtual Reality if you ever need a break in your day.
  • Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, B12 shots, teeth cleanings, biometric screenings and much more!

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Meet the DriveTime Crew!

We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.

Bryan D.
Accountant III

 

The environment and the people. The open desk environment speaks volumes to the type of environment DriveTime creates. Open communication in any direction is encouraged and embraced. I think that plays a factor in the type of people that work here as well, very informal, approachable, and collectively try to make this a great place to work.

I am very active. I like to play a lot of team sports and I do so with a lot of the people I work with here. I play basketball, football, softball, kickball and any other activity I can take part in. I also like to travel when I get the chance. Whether it’s a wedding or a concert that gets me out of the state, I like to take those opportunities to explore new areas.

Learn more about careers at DriveTime and view our open positions.

Take the next Step in Your Career at DriveTime.