Customer Relations Specialist
What Drives You?
We share your drive
DriveTime is more than a company. We’re a true team of strong, highly motivated performers that is committed to ensuring the success of each customer—and of each professional. If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.
The Customer Relations Specialist assists in the resolution of customer/agency complaints that require special handling and an expedited resolution. The nature of these situations can be highly sensitive and require patience and special handling. These inquiries are not related specifically to any one concern.
This position requires collaboration with DriveTime customers, our internal departments (i.e. Legal, Collections, Retail, etc.) and outside agencies. The rep must have the ability to maintain personal composure when confronted with a difficult situation.The qualifying candidate must enjoy helping people and have the ability to maintain personal composure when confronted with a difficult situation. He/she must be goal-oriented, enthusiastic, energetic, self-disciplined and have strong oral and written communication skills.
To apply submit your resume to Elizabeth.Owen-Williams@drivetime.com
Location: Mesa, Arizona
Type: Regular Full-Time
Post Date: 5/30/2019
A Day in the Life of a Customer Relations Specialist
Enjoy the Rewards and Benefits
Compensation: Extremely competitive pay
Benefits: Outstanding medical, dental and vision plans, paid time-off, tuition reimbursement, and 401K matching! (After only 30 days!)
Schedule: Enjoy a 5-day work week
Future: We’re a unique, highly respected, nationwide company with a strong culture of promoting from within. This isn’t a job. It’s a career.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment.
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
Meet the DriveTime Crew!
We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.
As an IT manager and seasoned self-help geek, I’m intensely curious about what engages people, what makes work fulfilling and how teams can achieve their full potential. DriveTime’s high performance culture is a perfect outlet for that curiosity. Every day I get to work with intelligent and talented personalities that challenge me as a manager and humble me as a person. I think what attracts those types of people to DriveTime is the chance to work on cutting-edge projects that push the automotive industry forward while being valued for who they are.
Luckily, Arizona has a lot to offer outside work as well. I generally gravitate towards Phoenix’s vibrant Latin dance community or the world class mountain bike trails of Sedona. As a former professional musician I also get my fill of live music at local venues and festivals. Additionally, as an equities day trader, Phoenix’s time zone makes it possible to trade in the morning before local working hours while the US stock exchanges are open.