Customer Relations Specialist
What Drives You?
We share your drive
DriveTime is more than a company. We’re a true team of strong, highly motivated performers that is committed to ensuring the success of each customer—and of each professional. If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.
The Customer Relations Specialist assists in the resolution of customer/agency complaints that require special handling and an expedited resolution. The nature of these situations can be highly sensitive and require patience and special handling. These inquiries are not related specifically to any one concern.
This position requires collaboration with DriveTime customers, our internal departments (i.e. Legal, Collections, Retail, etc.) and outside agencies. The rep must have the ability to maintain personal composure when confronted with a difficult situation.The qualifying candidate must enjoy helping people and have the ability to maintain personal composure when confronted with a difficult situation. He/she must be goal-oriented, enthusiastic, energetic, self-disciplined and have strong oral and written communication skills.
To apply submit your resume to Elizabeth.Owen-Williams@drivetime.com
Location: Mesa, Arizona
Type: Regular Full-Time
Post Date: 4/15/2019
A Day in the Life of a Customer Relations Specialist
Enjoy the Rewards and Benefits
Compensation: Extremely competitive pay
Benefits: Outstanding medical, dental and vision plans, paid time-off, tuition reimbursement, and 401K matching! (After only 30 days!)
Schedule: Enjoy a 5-day work week
Future: We’re a unique, highly respected, nationwide company with a strong culture of promoting from within. This isn’t a job. It’s a career.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment.
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
Meet the DriveTime Crew!
We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.
I really enjoy working in the securitization side of our business and interacting with Investment Banks. I also like having the ability to take on new projects and improve processes when they need to be updated. There is a lot of freedom to discover and implement changes that benefit both the department and the company as a whole.
I really enjoy music, so I like to go to as many concerts as I can fit within a year. I have played the drums for over 15 years, which is where this comes from. I also love to travel, and have been all over the world. Hiking is also something I try and do on the weekends. Finally, I love to cook, especially BBQ. I got a smoker roughly a year ago and it has become a hobby of mine.