Assistant Director, Telecom Engineer

Job Overview

DriveTime Needs an Assistant Director of Telecom


DriveTime is the nation’s second largest used car retailer, focused on helping people find and finance used vehicles (trust us, it’s more exciting than it sounds).  We have single-handedly rebuilt, retooled, redreamed and reconfigured the way people think about driving cars, breaking apart from the industry’s status quo.  For more than 14 years, DriveTime has changed the auto world from the ground up while emphasizing values, morals and growth from the inside-out!


DriveTime’s goal is to take every customer on the full path to ownership. All the way from purchasing vehicles, inspecting and selling; to financing, servicing and warranties – when it comes to owning a vehicle - we know what’s up!  As motivated as we are to take our customer on the path to ownership, we are just as focused on taking our employees on the path to owning their careers.  Across the nation, from our home office and call centers to our 145 retail locations and 26 inspection centers, we are looking for talented individuals like yourself to join our ever-growing team!

Job ID# 25936
Location: Mesa, Arizona
Interest: Corporate
Type: Regular Full-Time
Post Date: 6/13/2019

A Day in the Life of an Assistant Director, Telecom Engineer

That’s Nice, But What’s the Job?


In short, as the Assistant Director of Telecom, you will be responsible for the engineering, designing and implementing all or part of the organization's complex unified communication infrastructure and call center technologies in line with business needs and requirements. In this role, you’ll work with internal and external teams; apply advanced technical knowledge to solve moderately complex problems; and manage projects and determines approach, resources, schedules and outcomes.


In long, our Assistant Director of Telecom is responsible for:

  • Supporting the PBX infrastructure, Voice over IP, IVR, dialer, voicemail services, call routing technologies, and related telephony or unified communications services (the infrastructure may include multiple technologies from multiple on premise vendors and integrated cloud based solutions/services).
  • Employing recognized best practices to minimize unplanned service outages and maintain system/service availability.
  • Coordinating with other IT functional areas on systems upgrades or modifications, to minimize disruptions.
  • Troubleshooting complex problems that have escalated within the telecommunications function.
  • Leading teams of telecommunications professionals involved in the design of complex configurations or in the evaluation and administration of the telecommunications systems.
  • Cross departmental collaboration, and conducting briefings and meetings; maintaining frequent contact with other managers across the department.


So What Kind of Folks Are We Looking for?

  • Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
  • A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it! 
  • Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
  • Plays well with others. You will be working in a high-functioning team environment.  We work together in order to win together.
  • Collaborative contributor. You need the ability to coordinate and supervise staff while remaining an individual contributor to the team.
  • Works well in a time crunch. There will be multiple time sensitive requirements and you’ll need the ability to meet deliverable due dates.
  • Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.

The Specifics.

  • 10 or more years of progressive unified communication and/or network technical experience, preferably in call center environment.
  • 2+ years' experience in leadership (project or engineering) or management of engineering teams.
  • In-depth expertise with unified communications systems and related call center systems.
  • Deep experience with setup and troubleshooting SIP and H.323 signaling.
  • Demonstrated strength in monitoring Unified Communications systems and services.
  • Experience working with communications carrier vendors.
  • Ability to mentor and direct associates in technical and career advancement
  • Work under high stress troubleshooting sessions/calls.
  • Experience with engaging, communicating and partnering internally and with strategic vendors.
  • Dashboard reporting skill sets. Visio, Excel, PowerPoint.
  • Strategic ability to identify and execute on new technology or solutions.


Anything Else?  Absolutely.


DriveTime was awarded Top Companies to Work for in AZ by for our great culture and one of the Best Places to Work in IT as awarded by PBJ.  Essentially we offer a creative, transparent and fun environment since, well, we work here too.  DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!


So What About the Perks?  Perks matter.

  • Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
  • 16 days of PTO and 6 paid Holidays. Because who doesn’t love time off?
  • Benefits like 401(k), company paid life insurance, short and long-term disability.
  • Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
  • Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, pool table and Virtual Reality if you ever need a break in your day.
  • Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, B12 shots, teeth cleanings, biometric screenings and much more!
  • Growth opportunities. DriveTime takes a lot of pride in promoting from within. We have spent the last 14 years growing our team members and taking them on the path to owning their careers!

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Meet the DriveTime Crew!

We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.

Reuben R.
IT Manager


As an IT manager and seasoned self-help geek, I’m intensely curious about what engages people, what makes work fulfilling and how teams can achieve their full potential. DriveTime’s high performance culture is a perfect outlet for that curiosity. Every day I get to work with intelligent and talented personalities that challenge me as a manager and humble me as a person. I think what attracts those types of people to DriveTime is the chance to work on cutting-edge projects that push the automotive industry forward while being valued for who they are.

Luckily, Arizona has a lot to offer outside work as well. I generally gravitate towards Phoenix’s vibrant Latin dance community or the world class mountain bike trails of Sedona. As a former professional musician I also get my fill of live music at local venues and festivals. Additionally, as an equities day trader, Phoenix’s time zone makes it possible to trade in the morning before local working hours while the US stock exchanges are open.

Learn more about careers at DriveTime and view our open positions.

Take the next Step in Your Career at DriveTime.