Call Center Analyst II
DriveTime Needs a Call Center Analyst
DriveTime is the nation’s second largest used car retailer, focused on helping people find and finance used vehicles (trust us, it’s more exciting than it sounds). We have single-handedly rebuilt, retooled, redreamed and reconfigured the way people think about driving cars, breaking apart from the industry’s status quo. For more than 14 years, DriveTime has changed the auto world from the ground up while emphasizing values, morals and growth from the inside-out!
DriveTime’s goal is to take every customer on the full path to ownership. All the way from purchasing vehicles, inspecting and selling; to financing, servicing and warranties – when it comes to owning a vehicle - we know what’s up! As motivated as we are to take our customer on the path to ownership, we are just as focused on taking our employees on the path to owning their careers. Across the nation, from our home office and call centers to our 145 retail locations and 26 inspection centers, we are looking for talented individuals like yourself to join our ever-growing team!
Location: Tempe, Arizona
Type: Regular Full-Time
Post Date: 2/18/2019
A Day in the Life of a Call Center Analyst II
That’s Nice, But What’s the Job?
In short, as a Call Center Analyst, you will be responsible for monitoring and assisting the Call Center Leadership with the operation of all support systems. You will prepare ad hoc reports; accumulate accurate and detailed statistics of daily, weekly and monthly production for reporting purposes; and analyze data and recognize trends and patterns in order to forecast future statistics both in real time and historical. This role also requires you to be on call after business hours and on weekends.
In long, our Call Center Analyst are responsible for:
So What Kind of Folks Are We Looking for?
Nice to Haves.
Anything Else? Absolutely.
DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ. Essentially we offer a creative, transparent and fun environment since, well, we work here too. DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!
So What About the Perks? Perks matter.
Meet the DriveTime Crew!
We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.
DriveTime provides everyone an opportunity to get involved in business impacting projects, regardless of their level. Employees are held responsible for their work in every aspect, including delivery and presentation to senior management when applicable. DriveTime continuously fosters relationships between all levels of employees, which helps to encourage the collaboration that occurs each and every day.
I’ve recently taken a strong liking towards indoor rock climbing, which provides relief from the brutal Arizona heat. Rock climbing is a great activity that allows you to continuously push yourself and strive for improvement without getting dull, especially since the gyms change the paths frequently. When I’m not rock climbing, which sadly is most days, I also enjoy playing recreational sports like kickball, ultimate Frisbee, and softball with friends or taking my dog out to the dog park…or, honestly, furiously binge watching a new show on Netflix.