Customer Service Advisor

Job Overview

What Drives You?

  • Succeeding and making major contributions?
  • The opportunity and support to maximize your potential?
  • Working with an organization that makes you proud?
  • Collaborating and thriving as part of a team?

We share your drive.
DriveTime is more than a company. We’re a true team of strong, highly motivated performers that is committed to ensuring the success of each customer—and of each professional. If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you. 


Assists in helping customers with various requests and answering basic questions about their loan. The Customer Service Advisor will have a thorough working knowledge of DriveTime policies, promotions and assistance capabilities.  They will have the ability to aid the customer through the warranty or repair contract process by thoroughly educating the customer on the process, set up direct bill rentals as well as providing vendor information and other assistance if necessary. Must be able to problem solve and multi-task.

Job ID# 25816
Location: Mesa, Arizona
Interest: Operations
Type: Regular Full-Time
Post Date: 2/14/2019

A Day in the Life of a Customer Service Advisor

  • Deal with calls requiring conflict resolution, or negotiation for Customer Service for both DriveTime and SilverRock Customers.
  • Ability to perform tasks independently with minimal instruction and supervision
  • Ability to take a high volume of inbound phone calls
  • Ability to handle multiple tasks and prioritize effectively. 
  • Demonstrates patience, empathy and respect during intense customer interactions.
  • Assures the highest level of customer satisfaction.
  • Other related duties as assigned.


  • High School Diploma Required. Completed College Degrees Preferred.
  • Excellent written and verbal communication skills with a focus on professionally working through difficult customer relations issues. 
  • Minimum of three years work experience, including a background in customer service/customer care and dispute resolution. 
  • Technological proficiency with a high level of attention to detail. 
  • Possess the energy and drive to accomplish goals, meet deadlines, and find solutions 

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment.


Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace, and Equal Opportunity Employer

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Meet the DriveTime Crew!

We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.

Rachael J
Software Systems Specialist


DriveTime’s culture encourages you to grow and challenge yourself. I started as an Intern in HR almost five years ago. I never would have expected that someday I’d be analyzing IT software solutions—but here I am, loving it! Amazing mentors have supported me in each direction my career has taken here and I’m lucky to have a group of colleagues that feels like family. I am passionate about what I do. It’s a bonus to work with such vibrant, fun, brilliant people every day.

I venture outdoors in my free time to take advantage of all this sunshine. I like to go hiking, running and road triping on long weekends. Baseball games out here are a must for me too. Cooking and sketching are my creative outlets of choice. I also hang out with my wonderful, fluffy German Shepherd mix whenever I can.

Learn more about careers at DriveTime and view our open positions.

Take the next Step in Your Career at DriveTime.