Redemption Specialist

Job Overview

What Drives You?

  • Succeeding and making major contributions?
  • The opportunity and support to maximize your potential?
  • Working with an organization that makes you proud?
  • Collaborating and thriving as part of a team?

We Share Your Drive
DriveTime is more than a company. We’re a true team of strong, highly motivated performers that is committed to ensuring the success of each customer—and of each professional. If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.

Job ID# 25625
Location: Mesa, Arizona
Interest: Operations
Type: Regular Full-Time
Post Date: 1/21/2019

A Day in the Life of a Redemption Specialist

This position calls for a motivated individual looking to contribute to a results-oriented and high performance team.  The main focus of this position is to create solutions for our customers to reinstate their loan while providing excellent levels of customer service.

  • Provide excellent customer service to customers who need assistance in reinstating their vehicle and loan
  • Contact or attempt contact with customers with repossessed vehicles.
  • Determines customer’s ability and desire to reinstate their vehicle
  • Advises customer of any & all required stipulations, past due amounts inclusive of payments, late charges and all other related fees to complete the reinstatement
  • Maintain positive working relationships and communication with the operations team during the reinstatement process
  • Presents customer with solutions, options and programs to promote repeat business
  • Performs other related duties as assigned



  • College Degree preferred.
  • Between 3 to 10 years of experience in collections, customer service, sales or retail industry
  • Must be self-motivated with strong decision making and problem solving abilities
  • Professional and persuasive communication and negotiation skills
  • Value and embrace diversity
  • Required to work a flexible schedule including evenings and Saturdays

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Meet the DriveTime Crew!

We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.

Matthew S.
Strategic Analyst


Not everyone gets to say that they get to go work with their friends every day, but I do. The culture at Drivetime is created first and foremost by the people you get to work with everyday. It’s what makes it possible for us to collaborate and be as open as we are because we aren’t just co-workers, were friends too. I think this is what allows everyone to have an impact on the organization. Our flat hierarchy and collaborative environment allow everyone to express their voice and drive change.

I love getting the people going. So whether it's getting everyone together for a happy hour, organizing a group trip for a weekend getaway or pulling together a weekend group workout session, I enjoy being constantly surrounded by people.

Learn more about careers at DriveTime and view our open positions.

Take the next Step in Your Career at DriveTime.