UP-Claims Coordinator

Job Overview

Are YOU ready to Rock?

Our amazing company has a culture that is a fast paced and team oriented that focuses on building and sustaining strong relationships. In other words, we work hard, we have fun, we help our customers, and we enjoy each other’s successes!


What’s in it for YOU?

  • Work/life balance: 40-hour work week with rotating overtime
  • Office environment
  • Not your typical call center; we have an open, inviting environment (no cubicles!), an onsite fitness center, basketball courts, and a large cafeteria with free coffee all day
  • Awesome leadership teams that value and respect their employees and want them to be successful
  • Affordable medical, dental and vision plans
  • Up to 11 days paid time off in the first year
  • 401K with company match and tuition reimbursement
  • Career opportunities for growth and professional development

Job ID# 25500
Location: Mesa, Arizona
Interest: Operations
Type: Regular Full-Time
Post Date: 1/10/2019

A Day in the Life of an UP-Claims Coordinator

The Claims Coordinator assists daily with customer reimbursements, tow requests, and photo capture. The Claims Coordinator must be able to perform in a fast paced work environment, with ability to multi-task while thinking on the fly. This position calls for a self-sufficient, motivated individual looking to help contribute to a results-oriented and high performance team. In this role, you will also facilitate communication amongst our Customer Service and Claims teams. The Claims Coordinator is a key player in assisting management with concerns in multi-unit dealerships. In this position, you will leverage your outstanding interpersonal skills to foster those relationships and enhance customer experience.  

  • Daily team collaboration and communication amongst all SilverRock departments, management, and external vendors
  • Ability to balance and navigate constant change
  • Possess the energy and drive to meet deadlines, accomplish goals, and find solutions
  • Perform other related duties as assigned


  • Strong communication skills, written and verbal
  • Assist multiple internal departments with various data entry processes
  • Meets quality production expectations, while maintaining high level of accuracy
  • Must be able to multi-task and work in a team environment
  • Ability to balance multiple computer systems
  • Proficient in Excel, Word and Outlook, along with navigating and learning different process management systems
  • Demonstrate a drive for results both in metrics and development goals
  • High school diploma required

Hiring Information

  • Hiring is contingent upon successful completion of our background and drug screening process
  • Equal Opportunity Employer
  • SilverRock is a drug-free, tobacco-free workplace
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions




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Meet the DriveTime Crew!

We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.

Ryan R.
Real Estate Project Manager


Everyone you meet is genuinely enjoying their day being at work. Home office is a very vibrant and happy atmosphere. I’ve noticed a strong company culture that generously provides you with all the tools, encouragement and freedom needed to perform your work the best way possible. Everyone is open to new ideas and ways of doing business.

Hiking, running, basketball, dog parks and exploring Arizona.

Learn more about careers at DriveTime and view our open positions.

Take the next Step in Your Career at DriveTime.