Call Center Analyst II
What Drives You?
We share your drive. DriveTime is more than a company. We're a true team of strong, highly motivated performers that is committed to ensuring the success of each customer and of each professional. If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.
Enjoy the Rewards and Benefits.
Money: Great competitive pay!
Benefits: Excellent medical, dental and vision plans (After just 60 days)! 401K match too!
Schedule: Great training and tuition reimbursement!
Future: We're a unique, highly respected, nationwide company with a strong culture of promoting from within. This isn't a job. It's a career.
Location: Tempe, Arizona
Type: Regular Full-Time
Post Date: 1/9/2019
A Day in the Life of a Call Center Analyst II
This position will be responsible for monitoring and assisting the Call Center Leadership with the operation of all support systems. Duties include but are not limited to preparing ad hoc reports; accumulating accurate and detailed statistics of daily, weekly and monthly production for reporting purposes; and analyzing data and recognizing trends and patterns in order to forecast future statistics both in real time and historical. Participating and leading pilots to test various call center strategies. As well as providing workforce solutions for the call center.
The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment.
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime
Meet the DriveTime Crew!
We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.
Not everyone gets to say that they get to go work with their friends every day, but I do. The culture at Drivetime is created first and foremost by the people you get to work with everyday. It’s what makes it possible for us to collaborate and be as open as we are because we aren’t just co-workers, were friends too. I think this is what allows everyone to have an impact on the organization. Our flat hierarchy and collaborative environment allow everyone to express their voice and drive change.
I love getting the people going. So whether it's getting everyone together for a happy hour, organizing a group trip for a weekend getaway or pulling together a weekend group workout session, I enjoy being constantly surrounded by people.