Call Center Analyst II
What Drives You?
We share your drive. DriveTime is more than a company. We're a true team of strong, highly motivated performers that is committed to ensuring the success of each customer and of each professional. If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.
Enjoy the Rewards and Benefits.
Money: Great competitive pay!
Benefits: Excellent medical, dental and vision plans (After just 60 days)! 401K match too!
Schedule: Great training and tuition reimbursement!
Future: We're a unique, highly respected, nationwide company with a strong culture of promoting from within. This isn't a job. It's a career.
Location: Mesa, Arizona
Type: Regular Full-Time
Post Date: 1/9/2019
A Day in the Life of a Call Center Analyst II
This position will be responsible for monitoring and assisting the Call Center Leadership with the operation of all support systems. Duties include but are not limited to preparing ad hoc reports; accumulating accurate and detailed statistics of daily, weekly and monthly production for reporting purposes; and analyzing data and recognizing trends and patterns in order to forecast future statistics both in real time and historical. Participating and leading pilots to test various call center strategies. As well as providing workforce solutions for the call center.
The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment.
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime
Meet the DriveTime Crew!
We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.
I like the continued opportunities I have to not only make a direct impact on our business, but to grow my personal skillsets outside of my comfort zone. My co-workers are truly my extended family and the type of people I enjoy hanging out with on a daily basis.
When I’m not working, I’m usually spending time with my fiancée and Labrador-Pointer dog, Lucy. She has enough energy to keep us preoccupied for the majority of the day. And when she’s all tuckered out, she just wants to cuddle with you, which is pretty irresistible.