DriveTime

Quality Assurance Specialist

Job Overview

 What Drives You?

  • Succeeding and making major contributions?
  • The opportunity and support to maximize your potential?
  • Working with an organization that makes you proud?
  • Collaborating and thriving as part of a team?

We Share Your Drive
DriveTime is more than a company. We're a true team of strong, highly motivated performers that is committed to ensuring the success of each customer—and of each professional. If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.

 

Job ID# 19501
Location: Mesa, Arizona
Interest: Operations
Type: Regular Full-Time
Post Date: 4/28/2017

A Day in the Life of a Quality Assurance Specialist

 

  • Verifies accuracy of exceptional customer service given to customer(s).
  • Document analysis of customer service call through a scorecard.
  • Ability to gather information and provide specific and detailed feedback.
  • Confidently and effectively communicates to audiences at all levels, both verbally and in writing.
  • Strong customer service skills.
  • Excellent analytical abilities to grasp key points from detailed phone calls and reports.
  • Familiarity with tools, concepts and methodologies of quality assurance.
  • Strong organizational and problem solving skills with great attention to detail.
  • Performs other related duties as assigned.

All job responsibilities listed above are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary.  Any non-essential functions are assumed to be included in “Other related duties as assigned.” 

 

Enjoy the Rewards and Benefits

 

Compensation: Extremely competitive pay

Benefits: Outstanding medical, dental and vision plans, paid time-off, tuition reimbursement, and 401K matching! (After only 30 days!)
Schedule: Enjoy a 5-day week with weekends off.
Future: We’re a unique, highly respected, nationwide company with a strong culture of promoting from within. This isn’t a job. It’s a career.

 

Qualifications

  • Associates Degree required, Bachelor’s Degree preferred
  • Quality Assurance experience required 
  • 6 months customer service experience
  • Excellent oral, written communication and listening skills required
  • Bilingual a plus
  • Ability to work well with others 
  • Able to work in a fast paced environment
  • Knowledge of Microsoft Office and 10-key desired

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment.

 

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

 

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Meet the DriveTime Crew!

We’re a team of innovators and engineers, movers and shakers, morning people and night owls, dreamers and believers, techies and talkers. But most of all we are a family. At DriveTime we’re fueled by the success of our employees as much as we are by the loyalty of our customers.

Meagan S.
Financial Analyst

 

DriveTime provides everyone an opportunity to get involved in business impacting projects, regardless of their level. Employees are held responsible for their work in every aspect, including delivery and presentation to senior management when applicable. DriveTime continuously fosters relationships between all levels of employees, which helps to encourage the collaboration that occurs each and every day.

I’ve recently taken a strong liking towards indoor rock climbing, which provides relief from the brutal Arizona heat. Rock climbing is a great activity that allows you to continuously push yourself and strive for improvement without getting dull, especially since the gyms change the paths frequently. When I’m not rock climbing, which sadly is most days, I also enjoy playing recreational sports like kickball, ultimate Frisbee, and softball with friends or taking my dog out to the dog park…or, honestly, furiously binge watching a new show on Netflix.

Learn more about careers at DriveTime and view our open positions.

Take the next Step in Your Career at DriveTime.